Franchise Lead

About the role

Franchise Lead | Bolt Careers Careers Business Operations Franchise Lead Franchise Lead We are looking for an Expansion Lead – Franchise to own and scale franchise operations in one of our most critical markets. This role sits at the intersection of operations, partnerships, and strategy, acting as the key bridge between Bolt and its franchise partners. You will ensure franchises are set up for success from day one, drive performance against clear KPIs, and build scalable processes that enable long-term growth across franchise markets. Location: Tallinn, Estonia View all roles Apply now About the role We are looking for a Franchise Lead to own and scale franchise operations in one of our most critical markets. In this role, you will act as the key link between Bolt and its franchise partners, ensuring seamless onboarding, strong operational performance, and long-term partner success. You will combine strategic thinking with hands-on execution to drive KPI performance, optimize processes, and enable scalable growth across franchise markets. Main tasks and responsibilities: Lead the full onboarding lifecycle for new franchise partners — from documentation and training through to operational go-live readiness and first-week performance validation; develop and maintain partner-facing documentation, playbooks, and best-practice frameworks to accelerate onboarding and reduce dependency on central teams Own partner performance against agreed KPIs; implement structured performance improvement plans and escalation frameworks where targets are consistently missed Design, standardise, and continuously improve scalable operational processes that ensure SLA adherence and consistent service quality across all franchise markets Act as the primary interface between franchise partners and internal teams (Product, Engineering, Support, Legal), ensuring clear issue prioritisation, fast resolution, and closed feedback loops Conduct data-driven performance and market analysis to surface optimisation levers, growth opportunities, and strategic recommendations for partner expansion About you: 3+ years of experience in operations, partnerships, franchise management, or marketplace operations — ideally in a high-growth, multi-market tech environment Proven track record of managing external partners or franchisees against performance targets, with experience designing and enforcing improvement plans Strong analytical skills with the ability to translate data into operational decisions; comfortable with Spreadsheets, dashboards, and marketplace metrics Excellent cross-functional communication — you can align Product, Engineering, and Support around partner needs without unnecessary escalation Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. 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AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job requirements. Learn More Become part of our Business Operations team *Some perks may differ depending on your location. Why you’ll love it here: Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms. View team Play a direct role in shaping the future of mobility. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. Learn more We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. 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