About the role
About Addi We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly, grow together and where we create abundance and generate pride in them. Today, we serve over 2 million customers and partner with more than 20,000 merchants, making Addi Colombia’s fastest-growing marketplace. We provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing) using state-of-the-art technology, bridging the financial gap for millions and redefining how people experience financial freedom. As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably. Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia. But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values every day. About the Role This is where you come in. Below, you’ll find what this role is all about—the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading. What’s the mission you’ll drive Lead and empower a Fraud Operations team (specify IDV, KYP, Investigations, or QA) to consistently achieve and exceed key operational metrics in fraud detection and case management, ensuring efficient processes and a secure user experience for Addi. What you will do Leadership and Team Development Built and nurtured a high-performing team by fostering a culture of accountability, innovation, and collaboration. Ensured development, growth, and retention within the team by identifying strengths and ambitions, offering coaching, and hiring as needed. Lead the structuring of career ladders for engineers in your team. Owned the engineering hiring pipeline and work alongside the talent acquistion team to attract great talent. Effectively onboarded new members into the engineering organization. Delivery Excellence Be accountable for timely and quality delivery from your engineering team. Moderated team retrospectives and own the software development process within your team. Tracked and repored engineering KPIs weekly to measure progress and identify improvement areas. Scalability and Efficiency Scaled systems and architecture to support increased traffic and originations Streamlined processes to enable the team to achieve these goals without increasing infrastructure or headcount. Collaboration and Alignment Fostered collaboration across teams and areas to ensure seamless execution and alignment with company priorities. Worked closely with Product teams and stakeholders to integrate feedback and adapt to business demands. Operational Excellence Pushed for operational excellence by improving system performance, reducing technical debt, and enhancing system monitoring and alerting capabilities. Made contributions to our Architecture Decision Records repository to improve our platform and workflows. Technical Involvement Reviewed, provided feedback, and improved technical designs within your team. Developed and deployed new features to production sporadically using our CI/CD pipeline. Reviewed pull requests and transfer knowledge to your team. What we’re looking for Fraud Operations Leadership & Expertise Proven experience (3-5 years progressive) guiding fraud operations teams in dynamic environments, with a strong and current understanding of digital fraud prevention and detection methods. Deep Understanding of Fraud Typologies & Tools Comprehensive knowledge and practical experience with diverse fraud types (e.g., identity theft, payment fraud, account takeover) and fraud prevention technologies (e.g., rules engines, case management systems, behavioral biometrics). Operational Efficiency & Process Improvement Skills Hands-on experience in fraud monitoring, case investigation processes, and reporting, combined with a knack for identifying and implementing process enhancements. Strong data analysis skills (e.g., Excel) are crucial; familiarity with SQL or data visualization tools is advantageous. Performance Management & Coaching Demonstrated ability to track team performance against key operational metrics (e.g., SLAs, detection rates), offer constructive feedback, and mentor team members to enhance their skills and efficiency. Communication, Collaboration & Policy Adherence Excellent Spanish communication skills for effective interaction with the team and stakeholders. A proven track record of understanding and adhering to established fraud prevention policies and procedures, ensuring operational compliance. Good English communication skills for potential collaboration with international teams or tools are a plus. Why join us? Work on a problem that truly matters – We are redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. Your work will directly impact customers' lives by creating more accessible, seamless, and fair financial services. Be part of something big from the ground up – This is your chance to help shape a company, influencing everything from our technology and strategy to our culture and values. You won’t just be an employee—you’ll be an owner Unparalleled growth opportunity – The market we’re tackling is massive, and we’re growing faster than almost any fintech lender at our stage. If you’re looking for a high-impact role in a company that’s scaling fast, this is it. Join a world-class team – Work alongside top-tier talent from around the world, in an environment where excellence, ownership, and collaboration are at the core of everything we do. We care deeply about what we build and how we build it—and we want you to be a part of it. Competitive compensation & meaningful ownership – We believe in rewarding our talent. You’ll receive a generous salary, equity in the company, and benefits that go beyond the basics to support your growth. How the hiring process looks like We believe in a fast, transparent, and engaging hiring experience that allows both you and us to determine if there's a great fit. Here’s what our process looks like: Step 1: People Interview (30 min) A conversation with a member of our Talent Acquisition team to learn more about your background, your experience in fraud operations, and what you’re looking for in your next opportunity. We’ll also share insights into Addi’s culture and the specifics of this role. Step 2: Initial Interview (30-45 min) A more detailed discussion with the hiring manager to explore your experience leading fraud operations teams, your understanding of fraud typologies and prevention tools, and your problem-solving methodologies in an operational context. We want to understand your approach to challenges and how you work. Step 3: Fraud Operations Assessment (50 min) This session will involve a practical scenario or case study relevant to fraud operations. We want to assess your analytical skills, your approach to problem-solving in fraud-related situations, and your understanding of relevant tools and processes. Step 4: Operations Director Interview (Final Interview) If there’s a strong alignment, you’ll have a final conversation with a senior leader to discuss your vision for fraud operations, ensure a mutual understanding of expectations, and confirm a strong cultural fit. Following this, we’ll move swiftly to discuss an offer and next steps. We value efficiency and respect for your time, so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you, just as much as it is for us. Regardless of the outcome, we are committed to always providing feedback , ensuring that you walk away with valuable insights from your experience with us.