Head of Operations

• Own end-to-end operations across clinical delivery, care coordination, and revenue workflows (patient intake → care delivery → billing/reimbursement)
• Design, build, and scale operational systems, including SOPs, workflows, and playbooks across multiple states
• Build and manage provider capacity, scheduling, and utilization systems to optimize care delivery efficiency
• Define and track key operational KPIs (utilization, conversion rates, revenue per patient/provider, operational margin)
• Build dashboards and reporting systems to drive data-informed decision-making
• Lead cross-functional execution with Clinical, Product, Engineering, Sales/Partnerships, and Finance teams
• Drive operational efficiency, automation, and continuous process improvement
• Manage and scale operations teams (ops managers, care coordinators, support functions)
• Ensure compliance with healthcare regulations, payer requirements, and clinical workflows
• Support implementation of new partnerships, service lines, and multi-state expansion initiatives

Qualifications:

• 6–10+ years of operations leadership experience with full ownership of end-to-end operations
• Experience in high-growth startups or scale-ups (Series A–C or equivalent fast-scaling environments)
• Strong background in healthcare, telehealth, behavioral health, or care delivery operations
• Experience working within regulated healthcare environments and understanding clinical workflows
• Proven ability to build and scale operational systems from scratch (0 → 1 and 1 → scale)
• Strong experience in process design, SOP creation, and operational optimization
• Data-driven operator with experience owning KPIs and building performance dashboards
• Experience working cross-functionally with clinical, product, engineering, sales, and finance teams
• Proven people leadership experience managing operations or care, delivery teams
• Strong understanding of unit economics, margin drivers, and operational efficiency

Nice to Haves:

• Experience in behavioral health, women’s health, or perinatal care
• Experience with value-based care models (BHI, CCM, RPM)
• Background in telehealth or digital health companies (e.g., Headspace Health, Lyra Health, Teladoc Health)
• Experience scaling multi-state healthcare operations
• Experience improving gross margin through operational efficiency
• Experience leading post-sales onboarding, implementation, or enterprise partnerships
• Familiarity with EHRs, CRM systems, credentialing tools, and billing/reimbursement platforms
• Experience with 1099 contractor-heavy provider models
• Familiarity with EOS (Rocks, L10 meetings, scorecards) or similar operating systems

Why Luna Joy?

• Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.
• Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Embrace the freedom of remote work while staying connected with a supportive team. This flexibility enables you to create a workspace that fits your needs, allowing you to focus on making a meaningful impact from anywhere.
• Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role.
• Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and advancement opportunities as we continue to expand our reach and impact in the mental health space.

Compensation & Benefits:

• Access to educational resources and a supportive community of like-minded professionals.

Inclusion Statement

At Luna Joy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at Luna Joy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.