About the role
BLUECARGO
BlueCargo is revolutionizing the logistics industry with innovative solutions that streamline freight audit processes and enhance the tracking of millions of containers worldwide. We are a fast-growing startup committed to delivering top-notch products that make a significant impact on our clients’ operations.
Founded by two female entrepreneurs from Y Combinator’s 2018 batch, BlueCargo successfully raised a Series A in 2022. With strong product-market fit, an established platform, and thousands of daily active users, we are entering a new phase of growth.
If transforming the logistics industry with cutting-edge technology sounds exciting, we’d love to connect! We are looking for an experienced Implementation Manager with a startup mindset.
OPPORTUNITY OVERVIEW
Role Overview
As an Implementation Manager / Onboarding Specialist, you’ll be the technical glue between Pre-Sales, Operations, Product, Engineering and Customer Success, owning discovery, configuration, integration (EDI/API) and end-to-end onboarding so customers get fast time-to-value. You’ll work with cutting-edge automation and our AI agents to configure rule engines and audit workflows that scale across customers and fee types.
Key Responsibilities
- Lead customer onboarding end-to-end: run scoping, kickoff, configuration, testing, go-live and post-launch hypercare for multiple enterprise customers.
- Deep discovery & requirements: run technical and business discovery sessions, capture functional & non-functional requirements, and document clear acceptance criteria.
- Integrations & data ingestion: deliver EDI/API/SFTP/FTP/webhook integrations; map incoming files (EDIFACT/ANSI X12/CSV/JSON/XML) to our canonical models.
