About the role
About the role
Who are we looking for?
Axle is looking for an Implementation Specialist who will lead the successful launch, integration, and go-live of our automotive clients, ensuring they are set up to operationalize insurance data within their workflows from day one.
As an Implementation Specialist, you will own the end-to-end deployment of Axle for new customers, driving technical integrations, workflow configuration, and launch readiness. You will work cross-functionally with Product, Engineering, Sales, and Partnerships to deliver seamless launches and build scalable, repeatable implementation processes.
You will wear many hats and help build the operational foundation that powers Axle's growth as we scale.
What will you be doing?
- Lead onboarding and implementation for dealer and rental customers by building trusted relationships with decision-makers, technical stakeholders, and daily operational users of Axle.
- Drive successful launches by scoping integration requirements, managing project timelines, and guiding customers through API integration, UAT, and go-live.
- Develop deep expertise in each client's technology stack, workflows, Axle integrations, and the broader automotive insurance landscape to provide tailored technical guidance and configuration recommendations.
- Build and refine repeatable implementation playbooks, runbooks, and tooling that reduce time-to-launch and improve deployment quality across dealer and rental markets.
- Own implementation milestones and kickoff-to-launch KPIs; track time-to-value, integration health, and launch readiness to ensure every customer hits production successfully.
- Collaborate closely with internal Axle teams to identify friction in the implementation process, and implement new methods and tooling to consistently exceed launch targets.
- Serve as the voice of the customer internally during implementation by translating technical feedback from dealerships, rental operators, and their IT teams into actionable insights for Product and Engineering.
