About the role
Healthcare systems are struggling; our solution is communication. We have a bold vision: everyone involved in a patient’s care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better. We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar… this is where you come in. Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As a IT Support Associate your role will be mission critical and you will be central to shaping the core communication infrastructure of the NHS. You'll directly enable faster, safer, and more accessible patient care. You’ll ensure our teams have the tools, access, and support they need to build products that improve healthcare for millions of patients across the UK. This is a brilliant opportunity to start or accelerate your IT career in a fast-growing health tech company, with real scope to learn and grow. To give a flavour of what you might be working on, right now we are focused on: Implementing our AI Scribe across GP practices, hospitals, and other care settings, and ensuring every patient leaves an appointment with a clearly documented summary Translating our expertise from implementing total triage in GP practices to improve how hospital specialist services deliver care Powering communication for Integrated Neighbourhood Teams, a new type of service bringing together staff from different organisations that is pivotal to the government’s 10-year plan The Challenges You'll Solve Owning lifecycle management: From onboarding new joiners to supporting offboarding, you’ll ensure devices, accounts, and access are provisioned efficiently and securely. First-Line Support: You’ll manage the IT support queue, triaging and resolving tickets to ensure colleagues can stay productive and focused on impact. Creating a seamless workplace experience: You’ll keep meeting rooms, AV equipment, and shared IT spaces running reliably so collaboration never skips a beat. - specific to role, e.g., Protecting access and security: You’ll provision and manage access to our software tools, maintaining strong security and governance standards. The Tech Stack You’ll Work With You’ll gain hands-on experience across a modern IT environment, including: Google Workspace and Microsoft 365 MDM tools such as Kandji and Intune Slack Virtual machines VPNs
