About the role
Profound is the marketing platform for AI search, helping top brands like Ramp, Figma, Chime, Calendly, and DocuSign understand and control their AI presence. Backed by top-tier investors including Sequoia, Kleiner Perkins, and Khosla Ventures, we’ve scaled to thousands of customers and become the infrastructure powering their AI search programs; from insight to action to automation and impact. As Manager, Mid-Market Account Management, you’ll lead and develop a team of Mid-Market Account Managers responsible for driving renewal and expansion revenue across Profound’s growing mid-market customer base. You’ll set the strategy for how
the team engages mid-market stakeholders, coaches them through high-velocity commercial cycles, and ensures every account is positioned for long-term growth. Partnering closely with Engagement Management, Product, and Revenue leadership, you’ll build the playbooks, processes, and culture that turn strong individual contributors into a high-performing, scalable mid-market team. What you’ll do Lead, coach, and develop a team of Mid-Market Account Managers, setting clear expectations and holding
the team accountable to monthly and quarterly revenue targets for renewals, cross-sells, and upsells Own
the team’s mid-market book of business and be directly accountable for renewal rates, net revenue retention, and expansion revenue Design and refine mid-market account management playbooks covering the full customer lifecycle from onboarding handoff through renewal and expansion Run regular pipeline reviews, deal inspections, and forecast calls to ensure accuracy, identify risk early, and coach deal strategy Build a data-driven team culture rooted in CRM hygiene, pipeline discipline, and transparent reporting Partner with Account Managers on key accounts, joining executive business reviews, escalations, and multi-product negotiations as a senior commercial partner Develop and maintain strong relationships with mid-market stakeholders, serving as a senior point of escalation and trusted advisor Recruit, onboard, and ramp new Mid-Market Account Managers as