Operations Specialist

About the role

Operations Specialist | Bolt Careers Careers Business Operations Operations Specialist Operations Specialist What drives our operations? Our people! We’re looking for a sharp, data-driven Operations Specialist to drive Driver Growth, Planning, and City Expansion across Kenya. Location: Nairobi, Kenya View all roles Apply now About the role As an Operations Specialist – Driver Growth, Planning & City Growth, you will play a key role in launching and scaling secondary cities across Kenya. You will drive structured driver acquisition, lead city expansion initiatives, and ensure a healthy balance between supply and demand. This hands-on role requires strong analytical thinking and execution discipline. You will manage the driver acquisition funnel, translate data into clear action plans to drive growth, and work closely with local teams and cross-functional stakeholders, including Marketplace, Driver Engagement, and Rider teams, to ensure these cities become high-performing marketplaces. Main tasks and responsibilities: Own and manage the end-to-end driver acquisition funnel from lead generation to activation and active driver performance Drive driver growth through scout programs, referrals, and other acquisition channels to meet supply targets Improve onboarding experience through driver engagement centres (DEC), clinics, and compliance processes Monitor and improve activation quality and early retention metrics (7-day and 30-day retention) Identify and resolve bottlenecks across onboarding, compliance, and activation processes Support expansion into new and secondary cities by building and executing structured growth plans Ensure marketplace balance by collaborating closely with Marketplace teams on supply-demand dynamics Run targeted initiatives to drive both driver activation and ride demand at the city level Monitor, analyse, and report on key performance metrics across driver growth and city performance Translate data insights into prioritised execution plans and support forecasting of supply needs Collaborate cross-functionally with Marketplace, Driver Engagement, and Rider teams to drive overall performance About you: You have 3–5 years of experience in operations, logistics, mobility, or marketplace businesses You have strong analytical skills and experience working with Excel/Google Sheets and performance dashboards You are proactive, structured, and comfortable working in ambiguous, fast-paced environments You have a strong execution mindset with the ability to balance fieldwork and analytical tasks You are a confident communicator, able to collaborate with field teams and cross-functional stakeholders You have a strong interest in mobility, marketplace growth, and solving real-world operational challenges Experience in Kenya or similar markets is an added advantage Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. 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AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job requirements. Learn More Become part of our Business Operations team *Some perks may differ depending on your location. Why you’ll love it here: Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms. View team Play a direct role in scaling cities and building a high-performing marketplace. Own end-to-end driver growth and expansion initiatives with real business impact. Gain exposure to regional markets across East Africa. Work in a fast-paced, execution-driven team with strong ownership culture. Accelerate your professional growth with hands-on experience and learning opportunities. Enjoy a collaborative environment focused on solving real-world mobility challenges. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. Learn more We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! Quick links View all 250+ open roles Products Rides Scooters E-Bikes Bolt Drive Bolt Food Bolt Market Bolt for Business Bolt Plus Earn Company Support Safety Locations City solutions Get Bolt Get Bolt Food Suppliers Terms and Conditions Privacy Cookies Security Community Guidelines © 2026 Bolt Technology OÜ