Operations Specialist

About the role

Operations Specialist | Bolt Careers Careers Business Operations Operations Specialist Operations Specialist Operations Specialist (Driver Growth) based in Bangkok, Thailand, focused on strengthening the driver value proposition to grow supply, improve performance, and increase retention. This role involves hands-on supply management, operational execution, and close collaboration with cross-functional teams to ensure marketplace health and efficiency. Location: Bangkok, Thailand View all roles Apply now About the role You will be responsible for developing and executing strategies to grow and retain the driver base while ensuring strong operational performance. Working closely with the operations team, you will define and implement local processes, manage supply acquisition and activation, and ensure the best experience for driver and fleet partners. Main tasks and responsibilities: Developing strategies to strengthen driver’s value proposition, to continually grow our supply base, performance and retention Managing and supporting the operations team by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind Hands-on supply management - working autonomously and taking initiatives with your team to ensure the best experience for our driver & fleet partners, guiding them through the stages of drivers/fleet acquisition, conversion and activation. Analyzing data – you will be monitoring supply metrics to ensure marketplace health and act upon insights Identifying trends, risks and improvement opportunities on a local level that may impact the business. Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency. About you: You have relevant experience in operations, consulting, mobility, or similar fast-paced environments. You’re highly analytical, with a data-driven approach to problem-solving and decision-making. You have experience managing complex teams and engaging multiple stakeholders while adapting priorities in a dynamic environment. You’re detail-oriented and have a strong sense of ownership – you don’t wait to be told what to do. You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English and Thai You are comfortable with developing analytical and decision frameworks to support your strategies and decisions Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. 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