Operations Support Engineer (m/f/d)

Responsibilities Virtual Asset Fleet Management: Maintain our virtual asset fleet, ensuring high availability and accurate representation within our systems. Optimiser Management: Oversee and manage our optimisers to ensure efficient energy dispatch and strategy execution. Market Operations: Handle critical daily processes including end-of-day nominations and managing imbalances to minimise risk. Process & Qualification Support: Support Ancillary services pre-qualification and handle the MAKO process to expand our market participation. Asset onboarding: Support both internal teams and third parties on the provisioning and onboarding of BESS assets to Layr. Incident and Problem Management: Work with engineering teams to escalate and resolve complex issues. Contribute to root cause analysis and implement long-term solutions to prevent recurrence. Knowledge Base and Documentation: Create and maintain internal documentation, FAQs, and support guides to help users and streamline support operations. Collaboration Across Teams: Collaborate closely with product, QA, and development teams to relay user feedback, report bugs, and support new feature rollouts or deployments. Continuous Improvement: Identify recurring issues and suggest improvements to processes, tools, or product functionality. Stay informed on system updates, patches, and relevant technologies to ensure best practices are followed. What we are looking for - Your

Qualifications Experience: Proven experience as an Operations Support Engineer or in a similar technical support role, ideally within the tech or energy sectors, with a strong track record of resolving complex application issues and supporting critical systems. Ideally battery asset management - having gone through the prequalification process for anciliary sercvices is a good indicator of success. Strong German and English language: Excellent verbal and written communication skills, to interact with a wide range of technical stakeholders. Technical Problem-Solving: Strong ability to diagnose, troubleshoot, and resolve technical problems efficiently, ensuring minimal disruption to users and business operations. Analytical Skills: Strong analytical mindset with the ability to interpret logs, monitor data, and translate findings into actionable solutions. Self-directed: Ability to prioritise tasks, make decisions independently, and manage time effectively while working towards business objectives. Adaptability: Comfortable working in a fast-paced, dynamic environment and capable of managing multiple priorities under pressure. Passion for Sustainability: Genuine enthusiasm for supporting solutions that contribute to the transition to renewable energy and sustainable technology. Continuous Learning: Commitment to staying updated on emerging technologies, support tools, industry trends, and best practices to continuously improve support processes and outcomes. Why you should be excited about this opportunity Work for a company with a clear mission: A world powered by 100% renewable energy Have impact from day 1: Your contribution will not only have a positive impact on society; by joining our small and nimble team, your work will make a difference from day one. Become a Shareholder: In addition to your competitive base salary your

compensation includes an ESOP component that lets you participate in the development of our growing company. Invest into your personal development: We guarantee a steep learning curve combined with a lot of space to bring in your own ideas and shape terralayr’s future. On top, you benefit from our Learning & Development budget of 1,000 EUR per person per year. Apply for this job

About us At terralayr, we are committed to fostering a diverse and inclusive workplace where everyone's unique talents and perspectives are respected. We firmly believe that our strength lies in the rich tapestry of backgrounds, experiences, and ideas that our team members bring to the table. As an equal opportunities employer, we value and embrace differences and are dedicated to providing a fair and supportive environment for all. We encourage candidates from all walks of life, regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, religion, age, disability, or any other characteristic, to apply and join our team. We firmly believe that diversity drives innovation, creativity, and success, making us stronger as a collective. Apply for this job Your application! We appreciate your interest in terralayr. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at [email protected]. * id, '', ['class' => 'form-control', 'required']) --> Data privacy statement Uploading document. Please wait. Send application Please add all mandatory information with a * to send your application. Cancel Powered by Personio | personio.com Data privacy statement

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