Product Lead, Contractor Invoicing & Compliance

About the role 

The product team owns Rippling’s product direction, defining what to build in order to solve customer problems in a way that allows them to succeed and for our business to thrive. We do this by distilling insights from user research, product-generated data, competitive analysis, and a deep market understanding. These insights allow us to prioritize the features we work on, which we define end to end with our design and engineering counterparts, to create our roadmap. As the features on this roadmap get developed, we partner with various teams to ensure they are ready to sell, service, and support them. We iterate on these features using data and customer feedback to make sure that they fulfill and surpass the goals we had when we decided to build them.

In this role as the Product Lead for Contractors and Compliance, you will be responsible for developing and executing the end-to-end roadmap for contractor management, invoicing, and compliance products across the platform. You'll balance market expansion initiatives with usability improvements and innovative features while ensuring seamless experiences regardless of contractor type, client location, or preferred payment method. Working cross-functionally with design, engineering, legal, business development, and customer-facing teams, you'll not only build and launch new contractor products but also drive the Compliance platform that provides localized guardrails throughout the product and the Compliance 360 app that centralizes issue management. Your success will be measured by your ability to create and service comprehensive contractor solutions while enabling companies to confidently hire and employ individuals across 100+ countries with full awareness of local compliance requirements.

What you'll do

• Own the overall strategy and execution for our Contractor hub and compliance products 
• Scale Contractor invoicing product to ensure that it serves the broad use cases of our current and future clients, especially those with large contractor and freelancer workforces 
• Drive the discovery and eventual build of larger bets that we need to make in the contractor space, including invoicing for non-Rippling clients and contractor misclassification detection 
• Revamp the Compliance 360 experience to account for reporting requirement timelines, company-level infractions, and helpful tips for admins not familiar with the nuances in the dozens of jurisdictions where they have employees 
• Make the needed investments in the Compliance platform to ensure that it can support quick evaluation in hundreds to thousands of individuals dynamically in different product experiences throughout Rippling
• Increase contractor to EOR cross sell opportunities through increase of the contractor base on Rippling 
• Ensure that the speed and simplicity that Rippling prides itself on is consistently met, even when adding support for additional complex use cases
• Collaborate with cross-functional teams, including engineering, design, operations, legal, and compliance, to ensure successful product development and launch.
• Communicate with key stakeholders, including customers, sales, marketing, and customer support, to gather feedback and ensure that the product meets their needs.

Qualifications

• 7+ years of Product Management experience
• Self-starter with a bias toward action
• Ability to thrive in a fast-paced environment
• Possess a deep sense of ownership and responsibility and understand that the buck stops with you. 
• Endless curiosity and a love of the nitty-gritty details
• Owned a successful product from inception to launch
• Strong ability to motivate and inspire people to do their best work
• Relentlessly focused on customers’ needs
• Exceptional interpersonal communication, relationship management, and organizational skills
• Deep analytical, prioritization, and problem-solving skills
• Strong alignment with our core values: We Run Hard, We Push the Limits of Possible, and Never Not My Problem