Product Operations Analyst - London

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Participate in customer channels to announce new features, identify issues, keep customers updated regarding their queries and ensure a positive customer experience

🙌 Your profile

• The candidate must be based in London and authorized to work in London without sponsorship. Please note that visa sponsorship is not supported.

• This is a hybrid position where you will work remotely on Monday and Friday.

• 1-3 years of experience as a Product Operations Analyst or a similar role.

• Excellent written and verbal communication skills in English are essential for effective customer interactions.

• Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations.

• Familiarity with product lifecycle management principles and methodologies.

• Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support.

• Knowledge of product management frameworks and methodologies is desirable.

• Familiarity with project management tools and software for planning, tracking, and collaborating on projects.

• Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently.

• Continuous learning mindset, keeping up with industry trends and best practices in product operations and management.

• Travel flexibility for customer meetings or team gatherings, as needed.

💯 Preferred Qualifications

• Understanding of anti-fraud, anti-money laundering, or compliance domains.

• Previous experience in a product-focused role within the fintech industry.

• Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements.

• Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS.

• Familiarity with risk management principles and methodologies, specifically related to product operations.

• Understanding of sanctions screening processes and familiarity with industry-standard sanction lists.

• Knowledge of data privacy regulations and practices related to handling sensitive financial information.

• Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes.

• Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations.

• Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence.

🤗 Benefits

• Get equity from day 1 at a Y Combinator startup.

• Do something meaningful; help stop human trafficking, money laundering, and terrorism financing.

• Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, Twilio, and Palantir.

• Great career development opportunities in a fast-growing early-stage startup.

• Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture.

• Experience an international work culture in a flat linkorganizational structure.

⚠️ Before you apply

We do not recommend you apply if you aren't interested in pushing yourself and growing rapidly. At Flagright, we maintain an extremely high bar for all team members. We conduct performance evaluations honestly and fairly, focusing on continuous improvement rather than simply providing kind feedback.