Product Operations Specialist - San Francisco Bay Area

Ready to apply? Let us help you stand out.

People who struggle here:

• Need extensive hand-holding

• View high expectations as “unreasonable”

• Actually prioritize work-life balance

• Can’t handle ambiguity or rejection

• Prefer consistent routine over fast-changing priorities

Key responsibilities:

• Customer Account Ownership: Serve as the primary owner for assigned customer accounts—lead recurring customer meetings (kickoffs, implementation check-ins, QBRs), drive agendas and outcomes, manage escalations end-to-end, and ensure adoption, satisfaction, and successful delivery across the full customer lifecycle

• Analyze data to uncover actionable insights, identify emerging trends, and drive decisions that enhance product functionality and improve user experience

• Engage with customers to identify critical needs, understand pain points, and shape the development of high-impact features and product improvements

• Manage customer communication channels to announce the launch of new features, resolve issues, and provide timely updates to ensure a positive customer experience

• Work with stakeholders to define and prioritize product enhancements, translate user insights and needs into clear and actionable product requirements

• Assist in creating high-quality resources including documentation, onboarding guides, and training materials that empower customers and drive product use

• Build and maintain strong customer relationships through regular check-ins, guiding users to unlock product value and confidently navigate key features

• Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness

• Collaborate with engineering to align on product priorities, resolve bugs, and ensure the consistent and timely delivery of impactful updates

• Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement

• Evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction

Who we are looking for:

• High IQ and EQ

• Have love for tech and capitalism

• Strong taste for aesthetics and attention to detail

• High agency and low ego

• 1-3 years of experience as a Product Operations Analyst or a similar role

• Excellent written and verbal communication skills in English are essential for effective customer interactions

• Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations

• Familiarity with product lifecycle management principles and methodologies

• Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support

• Knowledge of product management frameworks and methodologies is desirable

• Familiarity with project management tools and software for planning, tracking, and collaborating on projects

• Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently

• Continuous learning mindset, keeping up with industry trends and best practices in product operations and management

• Travel flexibility for customer meetings or team gatherings, as needed

• Based in the Bay Area with the right to work in the USA (no visa sponsorship available), this is a fully in-person role at our Santa Clara office

Preferred Skills

• Understanding of anti-fraud, anti-money laundering, or compliance domains

• Previous experience in a product-focused role within the fintech industry

• Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements

• Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS

• Familiarity with risk management principles and methodologies, specifically related to product operations

• Understanding of sanctions screening processes and familiarity with industry-standard sanction lists

• Knowledge of data privacy regulations and practices related to handling sensitive financial information

• Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes

• Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations

• Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence

What we offer:

• Housing subsidy for those living within 1 mile of the office

• Product with clear, real-world differentiation

• High-bar environment focused on execution, learning, and continuous improvement

• Get equity from day 1 at a Y Combinator startup

• Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, and Palantir

• Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture