Product Operations (Clinical Research)

Nice to have:

• RN, Clinical Research Coordinator (CRC), or allied health background
• Familiarity with EHRs, CTMS platforms, or clinical data systems
• Comfort with product tools (Excel, Notion, etc.)
• SQL knowledge (Bonus points! Be sure to include this in your resume/message)

*** All other candidates will be disregarded

THE JOB

You'll own clinical trial onboarding and success, ensuring HealthKey's product is helping find patients for our customers' clinical trials. You'll work closely with Product, Engineering, and Medical leadership as peers as we scale. This role reports directly to our Medical Director.

Here's what you'll do:

• Onboard new clinical trials: Review protocols, translate inclusion/exclusion criteria into HealthKey's system, and configure trials for accurate patient matching.
• Validate product accuracy: QA patient matches against protocol criteria, checking for edge cases and clinical correctness before they reach customers.
• Ensure clinical precision: Validate that labs, diagnoses, medications, and timelines are handled correctly.
• Optimize operations: Build and refine internal processes for trial setup, QA workflows, and customer handoffs to maximize efficiency.
• Bridge clinical and technical: Work with engineering to communicate clinical nuances, report bugs, and prioritize product improvements that matter.
• Build scalable systems: Document SOPs, create training materials, and establish operational best practices as we scale to hundreds of trials.
• Monitor trial performance: Track key metrics (patient identification rates, time-to-activation, match accuracy) and proactively identify issues.
• Support Customer Success: Partner with the CSM team to troubleshoot complex cases and ensure customers get maximum value from the platform.

WHY JOIN

• Solve a massive problem: The #1 cost of clinical trials is the cost of delay. 80% of trials are delayed, and the chief cause is a failure to find and enroll patients in time. HealthKey fixes this: We use AI to read full medical histories directly from EMRs, turning a haystack of 80,000 patients into the exact 42 who perfectly match a trial's eligibility criteria. This precision changes the economics of the industry: trials that enroll faster cost less, and trials that cost less mean more treatments faster.
• Work with big data: We process ~10M medical records per month.
• High-impact responsibility: Your work directly influences product quality and customer trust.

COMPENSATION & BENEFITS

• Competitive salary + equity
  • Salary: $50K - $100K (commensurate with experience)
  • Equity: 0 - 0.1%
• Health, dental, vision, life insurance
• PTO policy
• In-person work environment in Austin, TX or Chihuahua, Mexico

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.