Product Operations Specialist - Singapore

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Engage with customers to identify critical needs, understand pain points, and shape the development of high-impact features and product improvements.

Your profile

• High IQ and EQ.

• Have love for tech and capitalism.

• Strong taste for aesthetics and attention to detail.

• High agency and low ego.

• Based in Singapore or willing to relocate to Singapore. Relocation is supported.

• This is an in-office position.

• 2-5 years of experience as a Product Operations Analyst or a similar role in operations or risk.

• Excellent written and verbal communication skills in English are essential for effective customer interactions.

• Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations.

• Familiarity with product lifecycle management principles and methodologies.

• Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support.

• Knowledge of product management frameworks and methodologies is desirable.

• Familiarity with project management tools and software for planning, tracking, and collaborating on projects.

• Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently.

• Continuous learning mindset, keeping up with industry trends and best practices in product operations and management.

• Travel flexibility for customer meetings or team gatherings, as needed.

Preferred Qualifications

• Understanding of anti-fraud, anti-money laundering, or compliance domains.

• Previous experience in a product-focused role within the fintech industry.

• Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements.

• Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS.

• Familiarity with risk management principles and methodologies, specifically related to product operations.

• Understanding of sanctions screening processes and familiarity with industry-standard sanction lists.

• Knowledge of data privacy regulations and practices related to handling sensitive financial information.

• Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes.

• Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations.

• Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence.

What We Offer

• Get equity from day 1 at a Y Combinator startup.

• Do something meaningful; help stop human trafficking, money laundering, and terrorism financing.

• Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, Twilio, and Palantir.

• Fast growth position with a lot of responsibilities, hard work, and no work-life balance.

• Great career development opportunities in a fast-growing early-stage startup.

• Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture.

• Experience an international work culture in a flat organizational structure.