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About PointOne
PointOne builds infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. We’re a venture‑backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of software engineers (Jane Street, Google, Stanford, Princeton) and ex-attorneys. To keep up with inbound customer demand, we are quickly scaling our engineering team following a $16M Series A.
We process the most confidential data for institutions working on the most sensitive matters—and our customers depend on us being up, accurate, and fast, always. We're hiring a Product Reliability Engineer to own the health, stability, and observability of our systems end-to-end.
The Role
You are the connective tissue between our customers and our product. You’re a product engineer focused on a key dimension of the user experience: reliability. When reliability is threatened, you'll work directly with customers to understand impact, stop the bleeding, create a robust fix, and then close the loop.
However, this role isn't only reactive. The best PREs use front-line signals to make the whole system more resilient: better observability, fewer recurring failures, and proactive investments that get ahead of problems before customers feel them.
This is a hands-on, full-stack engineering role at the intersection of product, infrastructure, and customer impact.
What You'll Own
Reliability & Incident Response
Observability & Prevention
Product Stability
What We're Looking For
Strong plus: experience in legaltech, fintech, healthtech, or other high-sensitivity, always-on environments.
Why This Role Matters
Law firms and government agencies run on PointOne. Downtime isn't just an engineering inconvenience, it disrupts attorneys working on active matters, delays billing cycles, and erodes the trust institutions place in us to handle their most sensitive data.
This role exists to minimize the probability of reliability issues—and when they occur, to make sure they never repeat.
This is intense work in a startup that is doubling every three months. You will be expected to take ownership, bring structure to ambiguity, and play a key role in forming the company's engineering culture.
The compensation for this position is determined by multiple factors, including prior experience and expertise. A competitive equity component will also be offered as part of the package. Benefits include comprehensive health, dental, and vision insurance, as well as meals in office, regular team events, and more!
Lawyers have to manually track all their client work in 6 minute increments. PointOne uses AI to completely automate time tracking and bill review, helping law firms collect more revenue and saving lawyers hours each week.
Salary
$100,000 - $160,000
Equity
0.01% - 0.05%
Location
New York, NY, US
Experience
1+ years