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About the role
About PointOne
PointOne builds infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. We’re a venture‑backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of software engineers (Jane Street, Google, Stanford, Princeton) and ex-attorneys. To keep up with inbound customer demand, we are quickly scaling our engineering team following a $16M Series A.
We process the most confidential data for institutions working on the most sensitive matters—and our customers depend on us being up, accurate, and fast, always. We're hiring a Product Reliability Engineer to own the health, stability, and observability of our systems end-to-end.
The Role
You are the connective tissue between our customers and our product. You’re a product engineer focused on a key dimension of the user experience: reliability. When reliability is threatened, you'll work directly with customers to understand impact, stop the bleeding, create a robust fix, and then close the loop.
However, this role isn't only reactive. The best PREs use front-line signals to make the whole system more resilient: better observability, fewer recurring failures, and proactive investments that get ahead of problems before customers feel them.
This is a hands-on, full-stack engineering role at the intersection of product, infrastructure, and customer impact.
What You'll Own
Reliability & Incident Response
- Respond quickly to automated alerts and customer-reported issues
- Triage, diagnose, and resolve production incidents with a bias toward permanent fixes over workarounds
