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About the role
About PointOne
PointOne is reinventing how law firms operate. We build infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies.
Our AI timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how legal work is managed. We're a Tier 1 venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers (Google, Applied Intuition, Stanford) and ex-attorneys. Alongside a recent Series A round and rapid customer adoption, we're expanding our GTM team to keep up with overwhelming demand.
Who you are
You have 1-3 years of experience in a customer-facing role and are excited to work in a fast-paced, high-growth tech company.
You have:
- A passion for building deep, trusted relationships with customers
- Excellent communication and problem-solving skills
- A proactive mindset — you don’t wait for problems to be reported; you anticipate them
- Experience working with product and engineering teams to represent the voice of the customer
- An interest in AI and the future of professional services
- Previous customer service experience is a plus
You’re excited to work in-person at an early-stage company, help define the customer experience from the ground up, and take ownership of ensuring our users are successful and delighted with PointOne.
What you’ll do
You’ll join the founding team as our first Customer Success Manager and be the primary point of contact for our law firm customers. Beyond supporting customers, you’ll help build the foundations of our customer success function — creating playbooks, refining processes, and shaping how we deliver value at scale.
