Regional Domain Manager - Rider Operations

About the role

Regional Domain Manager - Rider Operations | Bolt Careers Careers Business Operations Regional Domain Manager - Rider Operations Regional Domain Manager - Rider Operations What drives our operations? Our people! We’re looking for a high-impact Regional Domain Manager to lead Rider Operations programs across multiple markets, combining strong execution with strategic ownership to drive scalable growth. Location: Nairobi, Kenya View all roles Apply now About the role As a Regional Domain Manager for Rider Operations, you will own the rollout, execution, and performance of key programs across multiple markets, including Airports, Venues, Categories, Scheduled Rides, B2G, and Rider Engagement. You will operate at the intersection of global strategy and local execution — ensuring that central initiatives are effectively deployed, optimized, and scaled, while also feeding back structured insights to shape future improvements. This is a hands-on role for someone who can drive performance, manage complexity across markets, and bring clarity to ambiguous environments. Main tasks and responsibilities: Drive end-to-end execution of Rider Operations programs across multiple markets, ensuring timely rollout and high-quality delivery Own regional KPIs including GMV contribution across verticals, rider engagement, retention, and B2G pipeline performance Translate global strategies into clear, structured execution plans tailored to local market dynamics Monitor performance, identify gaps, and take corrective actions to ensure targets are consistently met Prioritize initiatives and allocate resources toward the highest ROI opportunities, managing trade-offs across markets Act as the bridge between central and local teams by surfacing insights on regulatory risks, demand patterns, and operational challenges Contribute to program improvement by providing structured feedback and helping shape scalable frameworks and playbooks Collaborate closely with General Managers and cross-functional teams to ensure alignment, focus, and execution discipline Build and strengthen capabilities within local Rider Operations teams through best practice sharing and structured problem-solving About you: You have 7+ years of experience in operations, program management, or similar roles with regional or multi-country scope You have a strong track record of executing and scaling multi-market programs with measurable results You bring a strong analytical and commercial mindset, with experience managing metrics, budgets, and ROI-driven decisions You are an excellent stakeholder manager, with experience working with senior leadership across functions and geographies You demonstrate high ownership and are comfortable bringing structure to ambiguous, fast-paced environments You combine strategic thinking with a hands-on, execution-focused approach Experience is great, but what we really look for is drive, intelligence, and integrity. 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AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job requirements. Learn More Become part of our Business Operations team *Some perks may differ depending on your location. Why you’ll love it here: Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms. View team Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid model. 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