About the role
Sales Training Officer | M-KOPA | KwaZulu Natal You're good in a room. You can read an audience, adjust on the fly, and walk out of a training session knowing the people inside it are better equipped than when they walked in. Whether you've been doing this formally or you've discovered the skill inside a sales role, you know that real learning doesn't happen on a slide deck — it happens in the moment, when someone finally gets it. If you've been looking for a place where that ability genuinely matters — not just as a support function, but as a direct driver of business outcomes — this might be the role worth pausing for. Where you'd be doing it M-KOPA has just crossed 7 million customers across Africa, unlocking $2 billion in credit for people who've never had access to traditional financial services. 86% of our customers report a meaningful improvement in their quality of life. 55% are accessing these kinds of products for the very first time. We're a certified B Corporation with 2,300+ employees and 35,000 agents operating across multiple African markets — and we're accelerating toward 10 million customers. In South Africa, our field sales teams are on the ground every day in communities across the Western Cape, connecting people to smartphones, solar energy, and financial access they couldn't get elsewhere. The agents doing that work are only as effective as the training that prepares them. That's where you come in. Why this role exists now We're deliberately investing in the people infrastructure that will carry us from 7 million to 10 million customers. That means the agents joining our teams need to be ready faster, perform better, and stay longer — and the cluster leaders guiding them need to be developed, not just managed. The Sales Training Officer role exists to make all of that happen consistently across KZN. This isn't a back-office training coordination role. It's a field-facing, relationship-driven position that puts you at the intersection of sales performance and people development — two things that, at M-KOPA, are the same conversation. What you'll actually be doing Your week will look different depending on where you're needed. Some days you're delivering onboarding sessions for new agents, walking them through product knowledge and the sales approaches that actually convert in the field. Other days you're running refresher sessions with existing agents or working directly with cluster leaders on how to coach their own teams. You'll use a range of facilitation methods — role-play, digital tools, scenario-based learning — because you know that one format doesn't fit every room. Alongside the facilitation, you'll own the administrative side: maintaining accurate records of attendance and assessment results, tracking what's working and what isn't, and feeding those insights back to Regional Sales Managers and the wider sales training team. You'll help prepare and refine training materials, coordinate logistics across multiple sites, and flag gaps in content before they show up as performance problems in the field. The KZN geography means you'll be mobile — moving between training sites as needed. If you thrive on variety and don't mind being on the road, that's a feature, not a complication. What you bring A diploma or degree in Sales, Business Administration, Training & Development, or a related field, paired with demonstrable experience in sales training, sales support, or a facilitation role. Proven ability to deliver engaging, results-oriented training sessions — you're comfortable in front of a room and skilled at adjusting your approach when the group needs something different. Solid working proficiency in Microsoft Office Suite, with the ability to manage training records, prepare materials, and track performance data accurately. You're organised without being rigid. You communicate clearly — in a training room, in a report, and in a conversation with a Regional Sales Manager. And you bring a genuine curiosity about what makes people perform better, not just what makes a training session feel good in the moment. The reality check This role moves at the pace of a sales business — which means priorities shift, schedules change, and the ability to adapt matters as much as the ability to plan. You'll work independently across multiple sites without close daily supervision, so self-management and follow-through are non-negotiable. If you're early in your career and looking for a role that gives you real responsibility, real visibility, and a clear connection to business outcomes, this is a strong place to build. Ready to help build what comes next? If the idea of developing the people who are changing financial access across South Africa sounds like meaningful work — and not just a job description — let's have a conversation. Why M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com . Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.