About the role
Overview: Assembly HOA is seeking a proactive and experienced Senior Community Association Manager to oversee multiple homeowner associations. In this strategic role, you will drive operational excellence, foster strong community relationships, and ensure exceptional customer service using Assembly’s advanced management platform.
About Assembly: Assembly HOA is an AI-enabled HOA management company transforming homeowner associations into turnkey communities through innovative software and dedicated community management. We automate processes, enhance transparency, and support community goals through smart planning. Our culture emphasizes ownership, accountability, and exceptional customer care.
Key Responsibilities:
Community Operations & Management
- Oversee daily operations across multiple HOA communities, ensuring high standards of efficiency and quality service.
- Conduct regular property inspections, identify maintenance needs, and implement effective solutions promptly.
- Supervise maintenance projects, improvement initiatives, and construction projects to ensure timely, within-budget completion.
Customer & Board Relations
- Build and maintain positive relationships with community board members, residents, and vendors.
- Serve as the primary liaison addressing resident inquiries, resolving conflicts, and ensuring rapid and satisfactory issue resolution.
- Facilitate welcoming and onboarding processes for new residents, promoting community engagement and satisfaction.
Administration & Compliance
- Maintain accurate and detailed records in Assembly’s digital platform, including meeting minutes, management reports, and work orders.
- Ensure compliance with applicable regulations, including familiarity with Davis-Stirling Act guidelines.
