Senior Customer Success Engineer

The team delivers faster, more predictable onboardings because of the systems you've built Ideal Background 5-8 years in technical customer-facing roles (CSE, Solutions Engineer, RevOps, TPM, Technical Implementation) Deep expertise with CRMs and Integrations Experience navigating attribution, data definition, or ROI conversations with enterprise stakeholders Proven track record building leverage through documentation, templates, and process improvement Demonstrated ability to own outcomes in ambiguous technical environments Familiarity with SQL and a programming language such as Typescript/Python/etc. (preferred) Experience with GTM tools, Customer Intelligence platforms, or RevOps technology (preferred) What Makes You a Great Fit You think in systems, not tickets You navigate ambiguity with confidence when there's no objectively "right" answer You build trust in uncertainty and help customers move forward when data definitions are evolving You enable others to succeed through documentation, teaching, and upskilling teammates You balance technical correctness with customer urgency You proactively identify patterns and see systemic issues behind individual escalations You communicate with clarity and translate technical complexity for non-technical stakeholders You care deeply about customer outcomes and sustainable, scalable delivery The

compensation range for this position is between $170k - $205k (plus equity) depending on experience. Our values: Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions. Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building. Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions. We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency. Our

benefits: Our investment in caring for our employees and their families is a key part of our values and culture at Common Room: Competitive base

compensation with meaningful equity ownership Health insurance including medical, dental, and vision, HSA and FSA We pay 100% of your employee premium and 50% of your premium for any dependents Unlimited Paid Time Off Paid Company Holidays Work from home policy including a laptop and support for your home office needs Monthly Remote Stipend 401(k) self contribution Paid Family Leave Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.