About the role
Job Application for Senior GTM Enablement, Support at Apollo.io Back to jobs Senior GTM Enablement, Support Office, Philippines Apply Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.
About
the Role We are looking for a tenured and strategic Senior GTM Enablement, Support to join our team in Manila, Philippines . This role will own and evolve the end-to-end enablement experience for our support organization, with a primary focus on delivering and improving our 6-week new hire onboarding program. You’ll lead in-person facilitation, partner closely with our US-based Everboarding Manager, and co-design ongoing training programs that are scalable, data-informed, and aligned with our business goals. You are not only a skilled facilitator, but also a builder—someone who thrives in fast-paced environments, understands the nuances of SaaS support, and knows how to translate performance metrics into targeted enablement strategies.
Responsibilities Lead New Hire Onboarding (Manila, Philippines ): Own the strategy, execution, and measurement of our 6-week onboarding program for new support hires Facilitate in-person onboarding experiences, ensuring sessions are engaging, relevant, and role-specific Maintain and continuously iterate onboarding documentation, checklists, and training resources Design onboarding certification processes and track ramp milestones to measure readiness and success Ongoing Enablement facilitation designed: Collaborate with the GTM Support Enablement Manager to identify enablement needs based on CSAT, QA, ticket/chat metrics, and product changes Co-develop ongoing training initiatives across key areas like tools, workflows, tone/quality, product updates, and customer experience best practices Create feedback loops and reporting mechanisms to ensure program effectiveness Build Scalable Programs: Design scalable learning paths for new hires and tenured agents, including live training, async/self-paced content, microlearning, and certification tracks Use enablement tools (e.g., LMS, content hubs, feedback surveys, Maestro) to deliver, track, and refine training at scale Work cross-functionally with QA, Product, Support Ops, and L&D to align training with business goals Measure and Iterate: Define and manage success metrics for enablement programs (e.g., time to productivity, QA scores, CSAT, and knowledge assessments) Analyze qualitative and quantitative feedback to improve program structure, delivery, and outcomes Champion a culture of learning and continuous improvement within the support organization
