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About the role
Location: San Francisco/New York
Type: Full-time
Overview
At Opencall, we’re building AI call centers for medical services.
We’re solving a unique challenge: pushing the limits of AI at millisecond performance to have the best human-like customer service experience at enterprise scale. Our AI is faster, cheaper, more powerful, and more reliable than anything else on the market. We’re looking for versatile engineers to help scale our proprietary system from millions of calls to billions of calls annually.
Role: Senior Full Stack Software Engineer
As a Senior Full Stack Software Engineer at Opencall, you'll be a cornerstone in taking our technological foundation to the next level. The ideal candidate can draw insight from every part of the business to prioritize effectively in a fast-paced environment. Deep understanding and empathy for our users is critical to success in this space.
Key Responsibilities
You’d be working on our realtime voice platform, customer dashboard, agent runtime, and analytics pipeline.
Feature design and development
- Understand how the product is currently used, our long term goals, and build features that deliver the best ratio of impact delivered to effort required
Software architecture
- Design systems around strict performance and infrastructure constraints
- Scale our platform to >100x current traffic
