About the role
About the role
We’re looking for an exceptional Solutions Engineer to help grow Infisical’s customer base and ensure a seamless product experience from onboarding to long-term success.
This is a high-impact, customer-facing role where you’ll work closely with our CEO, sales, and engineering teams. You'll play a critical role in helping organizations adopt Infisical by demonstrating technical value, driving successful implementations, and expanding product usage across accounts.
You’ll be working directly with the CEO, engineering, and sales teams on:
- Running proof-of-concept with leads, guiding customer through onboarding, or being able to recommend best practices for specific architectures and use cases.
- Ensuring new customers are activated, happy, and have all of their questions answered;
- Becoming a trusted technical advisor to customer and business leaders.
- Working in tandem with account executives to lead demo & discovery calls.
- Talking to customers daily to find points of friction and potential improvement in any workflows, understanding customer's needs and provide feedback towards product roadmap.
- Understanding user journey and being able to guide UX/DX roadmap
- Hosting webinars and knowledge sharing sessions for customer's stakeholders.
- Improving documentation and public facing materials based on customer feedback.
Overall, you’re going to be one of the defining pieces of our team as we scale to thousands of customers over the next 18 months.
Requirements
- Prior experience in development, systems engineering, or DevOps (open source contributions are a plus).
- Strong written and verbal communication skills—able to clearly articulate technical concepts.
- High energy, high ownership mindset, and a willingness to operate in ambiguity.
