About the role
About Infisical
Infisical is the #1 open source secret management platform for developers. In other words, we help organizations manage API-keys, DB access tokens, certificates, and other credentials across all parts of their infra! In fact, we process over 100M of such secrets per day.
Our customers range from some of the largest public enterprises to fastest-growing startups (e.g., companies like Hugging Face, Delivery Hero). Developers love us and our community is growing every day! Join us on a mission to make security easier for all developers – starting from secret management.
About this role
Infisical is looking for a customer success engineer to help grow Infisical’s customer base and ensure great product/onboarding experience. You will be working closely with our CEO and the rest of the engineering team on:
- ensuring new customers are activated, happy, and have all of their questions answered;
- expanding Infisical to new use cases within accounts (e.g., more integrations, feature announcements, cross-sell);
- running proof-of-concept with leads, guiding customer through onboarding, or being able to recommend best practices for specific architectures and use cases;
- becoming a trusted technical advisor to customer and business leaders;
- talking to customers daily to find points of friction and potential improvement in any workflows, understanding customer's needs and provide feedback towards product roadmap;
- improving documentation and public facing materials based on customer feedback;
- managing/facilitating case studies and customer quotes/references;
- hosting webinars and knowledge sharing sessions for customer's stakeholders;
- understanding user journey and being able to guide UX/DX roadmap;
