About the role
About Us
Community Phone is building the best phone for communities in America. We are your hair salon’s business phone, how your auto-body shop texts you or gets appointments, your local government agency’s operations line, and your mom’s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the Square of phones.
Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator’s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate.
Your Mission
We’re seeing new and interesting product use cases emerge regularly—and we’re looking for someone to help us understand, weigh, and communicate them clearly. As our first dedicated product marketing hire, you’ll define and own the function from the ground up. Reporting directly to the CEO, you’ll be a key partner to Growth, Product, Sales, and Customer Success.
You’ll own the end-to-end positioning, packaging, and go-to-market success of our core phone product and integrated communications suite. You’ll ensure every feature we ship reaches the right audience, with the right message, through the right channel—and that the story lands.
What You’ll Actually Do
Positioning & Messaging
- Develop and maintain differentiated positioning for each core use case
- Deliver two updated personas and a refreshed messaging framework within your first 30 days
