Staff Backend Engineer

About the role

Staff Backend Engineer | Bolt Careers Careers Engineering Staff Backend Engineer Staff Backend Engineer We are looking for a Staff Backend Engineer, AI Applications to join Bolt’s Customer Support Automation team and architect the core AI agent infrastructure that powers our automation stack. You will have the opportunity to design and build multi-age nt orchestration frameworks, routine execution engines, and evaluation (LLM evals) and tracing pipelines that are scaling CS automation. If you are passionate about agentic AI, distributed systems, and building platforms that operate at massive scale, this role will perfectly suit you. Location: Warsaw, Poland View all roles Apply now About the role As a Staff Engineer, you will operate at the intersection of advanced AI and Bolt’s production engineering ecosystem, setting the technical direction for conversational experiences that are personalized, empathetic, and natural, while meeting strict business, compliance, and reliability requirements. This is a high-impact, high-scope role where you will guide platform evolution, amplify the effectiveness of multiple teams, and deliver resilient systems that enhance customer experience at a global scale. Main tasks and responsibilities: Define and evolve the technical vision for next-generation conversational assistants, setting architecture and long-term direction across multiple teams and partner orgs. Drive adoption of scalable patterns for agentic AI systems, including orchestration, memory, tool use, and multi-channel consistency. Design and productionize GenAI-powered customer support systems, covering agent frameworks, tooling, guardrails, observability, and backend services. Build reusable platform capabilities that enable teams to develop, deploy, and iterate on conversational experiences reliably Cross-org technical leadership and alignment: Identify ecosystem gaps and define interfaces, standards, and integration patterns across teams. Lead cross-functional alignment and execution, influencing roadmaps and driving consensus on platform direction. About you: You have experience of thriving in an environment that has a fast customer-feedback cycle and having empathy for the end-user You have a data-driven mindset with comfort around ML evaluation methodology - you know how to measure whether an AI system is actually working You have a drive for leading initiatives and features till the end, even if the last mile is the hardest. You have strong system design skills, particularly in distributed systems, event-driven architectures, and high-throughput data pipelines. You have hands-on experience with LLM-based pipelines or agentic AI patterns (tool use, routing, state machines, multi-agent coordination). You possess solid understanding of algorithms and data structures. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Linkedin Link Work permit in Warsaw By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Salary expectations per/annum in PLN Willing to work hybrid 2-3 times/week in the Warsaw office Yes No By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job requirements. Learn More Become part of our Engineering team *Some perks may differ depending on your location. Why you’ll love it here: Our engineers are at the forefront of innovation within some of the largest industries in the world. Are you up for the challenge? View team Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. Learn more We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! 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