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About the role
What we're looking for?
We are hiring our first Strategic Account Manager to build the function from scratch. We need someone with at least 3 years of experience, ideally blending a background in tier-1 consulting with hands-on marketing expertise, specifically in SEO or growth marketing. You should be a strong operator, comfortable owning the full commercial relationship for a book of enterprise accounts ($100K+ ARR), and have a track record of driving Net Revenue Retention (NRR). You must have the executive presence to act as a trusted advisor to VP and CMO-level clients. Bonus points if you have experience building a CS or account management function from the ground up.
What you'll do:
- Own the full strategic relationship for a book of 6-10 enterprise accounts, driving NRR, renewals, and expansions.
- Take ownership of the SEO and AEO (AI Engine Optimization) strategy for each account, building tailored organic roadmaps.
- Work closely with executive stakeholders at the VP and CMO level, building multi-threaded relationships to mitigate risk.
- Proactively map new AirOps product releases to specific customer goals to drive feature adoption.
- Build the Strategic Account Manager playbook from the ground up, defining the handoff protocol, QBR cadence, health monitoring, and expansion triggers.
- Be a hands-on partner to clients, including building initial AI workflows to demonstrate value and help them get started.