Technical Account Manager (TAM)

Qualifications: Bachelor’s degree in business, Information Technology, or a related field, or equivalent practical experience. 5+ years of experience in a technical account management, customer success, or similar role within the technology industry, preferably with SaaS solutions. Strong understanding of how technology can solve business challenges and the ability to articulate this value to customers. Proven track record of building and managing customer relationships, driving product adoption, and delivering customer success. Excellent communication, presentation, and interpersonal skills with the ability to engage with stakeholders at all levels, including business users, IT teams, and executive leadership. Experience with CRM and customer success tools, as well as familiarity with data analysis methods for monitoring customer health. Problem-solving mindset, proactive approach, and the ability to work independently and collaboratively in a fast-paced environment. Willingness to travel as needed to meet with customers and support their needs. Desired

Qualifications: Excellent communication, presentation, and interpersonal skills with the ability to engage with stakeholders at all levels, including business users, IT teams, and executive leadership. Experience with CRM and customer success tools, as well as familiarity with data analysis methods for monitoring customer health. Problem-solving mindset, proactive approach, and the ability to work independently and collaboratively in a fast-paced environment. Willingness to travel as needed to meet with customers and support their needs. It’s a plus if you also have: Project Management experience and/or certifications (such as PMP). A solid understanding of Computer Networking and familiarity with common issues network engineers might encounter. This role is ideal for someone passionate about building strong customer relationships, understanding customer business needs, and ensuring success through technology. If you thrive in a dynamic environment and have a customer-first mindset, we encourage you to apply. The

compensation offered for this position will depend on

qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary +

bonus is expected to be between $175,000/yr to $ 200,000/yr. The offered

compensation may also include stock. Create a Job Alert Interested in building your career at Forward Networks? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country Phone Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Will you now or in the future require visa sponsorship for employment at Forward Networks? Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Forward Networks’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to

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