Technical Support Engineer (Firmware or Electrical Engineering)

💡 Qualifications

Location: Based in Houston (preferred) or Austin, Texas.

Experience:

• 2–5 years of professional experience in a technical or engineering role.
• Background in Electrical Engineering, Biomedical Engineering, Firmware Engineering, or equivalent relevant professional experience.
• Preference for hands-on hardware/electrical experience
• Demonstrated ability to be a methodical problem solver and highly organized.
• Experience with hardware and/or firmware troubleshooting and debugging.
• Excellent communication skills for translating technical issues to non-technical partners (users/Program Coordinator) and clearly presenting findings to technical teams.
• Has worked on or been a part of the development of a product that included BLE and i2c components. 

Tools & Methodologies: 

• Proficiency with project management tools such as Github and Notion.
• Used Altium or similar PCB development tools.
• Proficiency in handling and troubleshooting PCB’s with an oscilloscope.
• Can use and handle a soldering iron to make changes to a PCB.
• Comfortable using command line tools.
• Nice have: Familiar with Zephyr/Nordic SDK

✨ The Impact

This role is pivotal to Starling's growth and clinical validation. Starling is actively scaling its patient cohort through launches with providers and commencing clinical studies and trials for upcoming publications and regulatory submissions.

• Ensure Patient Success & Data Quality: You will directly ensure that every device in the field—whether used by a customer or enrolled in a critical study—is performing optimally, providing a great user experience, and delivering the high-quality data Starling needs to improve patient health.
• Scale Operations: You will be involved in preparing and kitting devices for deployment in the field, working closely with the Manufacturing and Product teams as we scale our operations.
• Influence Product Development: The insights you gather from field performance will directly influence future hardware and software iterations, making you a core contributor to our product's evolution.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.