About the role
About PayJoy PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role As a training specialist, you will assist in the creation of training programs aligned with the company's goals and standards that will help to meet the established indicators.You will work with different departments to identify training needs and develop all kinds of training materials that facilitate the comprehensive learning of the agents.You will closely monitor the agents' development, identifying areas of opportunity to design ongoing training programs that optimize resources and promote staff growth. \n Responsibilities Design training materials across multiple platforms. Keep knowledge updated on best practices and innovations in training and development. Evaluate the impact of training programs through surveys, feedback, and performance analysis. Prepare and present reports on training activities, progress, and results to Global Management. Maintain training metrics for all activities and participant progress. Qualifications Bachelor’s degree or experience in Business Administration, Operations Management, Education, or a related field. 1 year of experience in training for cx operations Good proficiency in English and Portuguese Analytical thinking, creativity and problem-solving skills. Experience using Google Office Benefits 100% Company-funded Health and dental and vision discount plan for employees and immediate family members. Life insurance. Phone finance, Headphone, home office equipment and wellness perks. 30 days of Christmas bonus 20 days paid Vacation 50% Vacation premium 13% Saving funds $2,000 MXN monthly grocery coupons $2,000 USD annual Co-working Travel perk $2,000 USD annual Professional Development perk Catered lunches \n PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. PayJoy Principles Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
