CRM Program Lead

responsibilities (RACI) to ensure accountability and alignment across teams. • Support strategic ideation, early-stage initiatives, and long-term planning efforts through structured thinking and facilitation. 2. Project Management & Delivery • Drive end-to-end delivery of CRM initiatives: define scope, plan timelines, allocate resources, and ensure execution on time and within budget. • Coordinate cross-functional teams and stakeholders, managing expectations and ensuring clear, consistent communication throughout the project lifecycle. • Maintain a consolidated, high-level view of all CRM initiatives, including dependencies, timelines, and sequencing across teams and channels. • Act as a program orchestrator, ensuring the right work is delivered at the right time and in alignment with strategic priorities. • Track progress at both program and project levels, providing clear, concise, and actionable status updates to stakeholders. • Proactively identify risks, bottlenecks, and misalignments across teams, vendors, or channels; drive mitigation plans and escalate when needed. • Lead core project ceremonies (daily/weekly check-ins, steering committees) with clear structure, objectives, and outcomes. • Produce high-quality documentation, including meeting notes, project plans, and status reports, ensuring transparency and traceability. • Partner closely with: • Product Owners to validate scope, prioritize features, and ensure value delivery aligns with roadmap objectives • Business Analysts to incorporate insights, performance data, and learnings into continuous roadmap evolution • Contribute to user story definition, business

requirements, and scope refinement to ensure clarity and delivery readiness. • Manage and monitor program budgets, ensuring efficient allocation of resources and cost control. YOUR

QUALIFICATIONS AND SKILLS

Qualifications | Education • 6+ years of experience in digital project management, with a proven track record on complex projects • Strong command of project management methodologies (planning, timelines, budget) and Agile frameworks • Proven experience operating within large, complex organizations, navigating matrixed structures and cross-functional dynamics. • Experience with web development lifecycle and project management tools (Jira, Confluence) • Business-oriented mindset with the ability to communicate technical concepts to diverse audiences • Fast decision-making and adaptability in dynamic environments, with a strong sense of innovation • Excellent organizational and writing skills • Strong leadership and teamwork abilities, with a focus on motivating and aligning teams • Problem-solving, analytical thinking, and persuasion skills • Outstanding communication and presentation skills, with the ability to simplify complex topics • Fluent in English •

Nice to have: experience with Lead management system, CRM, Data Marketing, and certifications (CAPM/PMO) Back Apply Now

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