About the role
Senior Operations Specialist | Bolt Careers Careers Business Operations Senior Operations Specialist Senior Operations Specialist We are looking for a Senior Operations Specialist (Marketplace) to join our Thailand Ride-Hailing team and play a key role in driving marketplace performance and operational excellence. In this role, you will optimise supply and demand dynamics, improve rider and driver experience, and support sustainable business growth through data-driven decision-making and cross-functional collaboration. You will work closely with local and global teams to identify opportunities, run operational experiments, and improve marketplace efficiency in one of Bolt’s fast-growing markets. Location: Bangkok, Thailand View all roles Apply now
About
the role As a Senior Operations Specialist (Marketplace), you will be responsible for managing and improving key marketplace performance metrics across Thailand. You will analyse operational trends, monitor incentive efficiency, and develop strategies to maintain a healthy balance between rider demand and driver supply. This role requires a highly analytical and execution-focused individual who can turn insights into action quickly. You will collaborate with cross-functional stakeholders across local and HQ teams to improve marketplace efficiency, support growth initiatives, and deliver a seamless experience for both riders and drivers. Main tasks and
responsibilities: Own and manage marketplace performance across key metrics like ETA, Search Coverage, Surge, FO%, and Utilisation Ensure strong supply-demand balance through pricing simulations, operational levers, and weekly business reviews Track and manage incentive spend, ensuring alignment with return on investment and local growth goals Partner with local and HQ teams to improve marketplace efficiency using rider and driver insights, competitor analysis, and structured experimentation About you: You have +6 years of experience in Operations, Startups, Strategy Consulting, or marketplace roles You are a strong collaborator with excellent communication skills in English and Thai You are highly analytical and confident with data — strong Excel/Google Sheets skills are a must You’re execution-focused and move fast from strategy to action You have a strong understanding of Thailand’s mobility landscape and local market dynamics You are customer-oriented and driven to improve rider and driver experience At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway. Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option Please state your English fluency level Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. div>div>label]:mb-4"> Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose div>div>label]:mb-4"> What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose div>div>label]:mb-4"> Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose div>div>label]:mb-4"> Do you live with any disability? (optional) Yes No Prefer not to disclose div>div>label]:mb-4"> In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job
