About the role
CS Operations Agent, Italian Speaker | Bolt Careers Careers Customer Support CS Operations Agent, Italian Speaker CS Operations Agent, Italian Speaker We are looking for an exceptional CS Operations Agent, Italian Speaker to join our fast-growing Support team working across our ride-hailing businesses. Location: Tallinn, Estonia View all roles Apply now
About
the role As a CS Operations Agent, you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience. Main tasks and
responsibilities: Represent Bolt in Italy Support Bolt’s Ride-hailing users and help them get the most out of our apps Support our business partners in daily interactions with our users Create loyal fans by showing them we really care Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support About you: You understand what outstanding customer support looks like and are ready to go the extra mile You welcome challenges with an open mind and see them as opportunities You are always ready to put customers first and be passionate about helping others You can apply an analytical approach as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt You have excellent spoken and written Italian and English skills, any other language is a plus At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway. Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option How would you assess your English language level? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. div>div>label]:mb-4"> Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose div>div>label]:mb-4"> What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose div>div>label]:mb-4"> Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose div>div>label]:mb-4"> Do you live with any disability? (optional) Yes No Prefer not to disclose div>div>label]:mb-4"> In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job
