About the role
TL;DR We’re hiring a Founding Communications Lead to shape how Listen shows up in the market — with customers, candidates, reporters, analysts, and the broader technology community. Listen is building the future of AI-powered customer understanding, and we need someone who can help polish and amplify the story we tell about ourselves. You’ll work directly with our Head of Marketing and leadership team to build Listen’s communications foundation across media, executive storytelling, announcements, employer brand, and internal and external narrative. This role is for a sharp, polished, high-judgment communications professional who knows how to turn company momentum into clear, credible stories. You’ll help us earn attention from tech and B2B media, prepare executives to tell the story well, and make sure our message is consistent across every important audience. This is a senior IC role with high ownership. You’ll likely replace much of what a PR agency would traditionally do, while building the communications function from the ground up. Min. 5–8 years in communications, PR, media relations, executive communications, journalism, or related roles. B2B SaaS communications experience is important. Agency PR or journalism experience is a plus. Background Listen Labs is the world's fastest AI research platform, built so every company can understand what their customers want, why, and what to do about it. Our AI conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights in hours, not weeks. Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into their biggest product, marketing, and growth decisions. Company highlights: World-Class Team : Founded by serial entrepreneurs — Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist) — and built with talent from Google, Meta, Tesla, Amazon, Jane Street, and X, alongside Bain, Goldman Sachs, McKinsey, and Sequoia-backed startups like Applied Intuition, Scale AI, and Rippling. Over 30% of our team are former founders, and multiple are competitive programming medalists. Hypergrowth : Since launching, Listen has grown annualized revenue 15x and completed over 2 million interviews — backed by $100M in total funding led by Ribbit Capital, with Sequoia, Conviction, and Pear VC participating. Traction : Already serving 15% of Fortune 100s. Enterprise wins and expansions across Anthropic, Microsoft, Nestlé, Perplexity, Sweetgreen, and more — with teams telling us research that used to take six to eight weeks now happens in days. What You’ll Do Own Listen’s communications strategy across media relations, executive communications, company announcements, employer brand, and core company narrative. Develop Listen’s key narratives, talking points, and stories we use with press, customers, candidates, analysts, investors, and internal teams. Drive media relations across tech and B2B media, identifying the right stories, shaping compelling angles, preparing pitches, and building trusted reporter relationships. Create high-quality communications materials, including press releases, media kits, fact sheets, executive bios, briefing documents, messaging guides, and interview prep. Prepare executives and spokespeople for media moments, customer conversations, events, and tough questions so they can stay clear, credible, and on message. Shape executive thought leadership, including founder narratives, bylines, op-eds, speaking opportunities, social posts, and public-facing POVs. Partner with leadership on major announcements, including product launches, funding news, customer momentum, research reports, events, and company milestones. Build Listen’s employer brand for elite technical talent by telling the story of our team, technical ambition, product velocity, and culture of ownership. Support awards, rankings, analyst briefings, and stakeholder communications that strengthen Listen’s credibility in the market.