About the role
TL;DR We’re hiring a Founding Customer Marketing Lead to build the customer community behind one of the fastest-growing AI companies in customer understanding. This role is for someone who is exceptional with customers: energetic, warm, thoughtful, and deeply curious. You’ll bring together our customers in ways that feel genuinely valuable: through community, events, networking, peer learning, and customer storytelling. The goal is to make customers proud to be part of Listen’s ecosystem and excited to share what they’re learning, building, and achieving. This is a Senior/Lead IC role with high ownership. You’ll shape the customer community from the ground up, create memorable customer experiences, and eventually build the reference program that helps our sales team bring the right customer voices into the right conversations. Min. 5+ years in B2B SaaS customer marketing, community, advocacy, lifecycle, field/customer programs, or related roles. Enterprise exposure is important. Startup hustle is required. Background Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions. What You’ll Do Own and grow Listen’s customer community across our key personas. Create a community experience that feels genuinely valuable to members through events, networking opportunities, peer learning, and thoughtful programming. Build trusted relationships with customers and understand what makes them excited about Listen, their work, and the future of customer understanding. Identify customers who are excited to share their experiences and help them do so in ways that feel natural, credible, and useful to others. Design customer-facing experiences (along with our events team) that make people feel proud to be part of the Listen ecosystem, including intimate events, dinners, webinars, panels, and community rituals. Partner with Sales to build and manage a customer reference program that brings the right customer voices into the right enterprise conversations. Work closely with Sales, Customer Success, and Marketing to understand customer sentiment, identify advocates, and create programs that support both customer value and business impact. Measure what works, learn quickly, and scale the programs that create the strongest engagement, advocacy, community participation, and sales support.