About the role
Career Center New Search Login Page Position Description Global Technical Product Advisor, Can-Am Off-Road Global Location Australia, Sydney Hiring Manager email [email protected] Recruiter email [email protected] Apply Now Global Technical Product Advisor - Can-Am Off Road We are looking for a Global Product Advisor (Can-Am Off-road) who will report to the Product Support Team Lead and who’ll be tasked with helping us find and provide technical service solutions for our dealers and customers. As part of your role, you’ll be significantly contributing to the organization's growth. You’ll be at the forefront of delivering outstanding service to BRP’s customers. YOU'LL HAVE THE OPPORTUNITY TO: Provide comprehensive global product support to our Dealer/Distributor Network, ensuring alignment with our brand promise and delivering exceptional technical assistance. Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs. Collaborate closely with other departments such as Warranty and Customer Care to streamline processes and enhance customer satisfaction. Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards. Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement. Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network's reputation. Monitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively. YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES: Passionate about after-sales and support, with a relentless commitment to solving problems and enhancing service experiences. Dedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations. Skilled in connecting product knowledge with dealer support and customer satisfaction. Proficient in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory. Ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogues, engineering drawings, and bills of materials. Experience using CRM or ERP systems and Google Suite or Microsoft Office. Minimum of 5 years of relevant technical experience in Powersports. Technical degree or equivalent experience in Powersports, automotive, marine, or small engine mechanics. Excellent written and verbal communication skills, capable of effectively conveying technical information and ideas. Fluency in English is required; proficiency in French or other languages is advantageous. This is a remote position with some travel required. AT BRP, WHEN WE TALK ABOUT