Senior Partner Solutions Engineer - APAC

requirements with CRM (e.g., Salesforce, Microsoft Dynamics), WFM, Knowledge Management, and UCaaS vendors. Strategic Contribution & Communication Voice of the Partner: Act as the critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests. Market Representation: Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences. Travel: Ability to travel approximately 35-70% of the time across Australia, New Zealand, Singapore, and other ASEAN countries as required. Essential Skills & Experience Regional Experience: 10+ years of experience as a Partner Solutions Engineer or Pre-Sales Engineer in the CCaaS/CXA sector. Language

Requirements: Professional fluency in English is required. Proficiency in additional regional languages (e.g., Filipino) is highly desirable. Communication: Excellent communication, presentation, and whiteboard session skills with an ability to lead advanced technical discussions and deliver compelling platform demonstrations for enterprise customers & Partners. Partner Background: Solid experience working with Service Providers, Regional Systems Integrators, National Partners, and VARs , with a proven understanding of a partner-centric GTM approach within the APAC markets. Technical Leadership: Proven ability to lead and drive complex technical engagements and serve as a subject matter expert without direct people management

responsibilities. Telephony & Protocol Knowledge: Experience with at least one Unified Communication protocol (e.g., SIP, WebRTC, RTP) and familiarity with Call/Message processing Proxies and Session Border Controllers. Applied AI Expertise: Hands-on experience or strong familiarity with modern Agentic AI technologies, including the practical application of LLMs for Contact Center and Customer Experience Automation use cases. Education: Bachelor's degree in Engineering, Computer Science, MIS, or an equivalent combination of education and years of relevant experience. Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation! Work Environment and Physical

Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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