Manager, Worldwide Support

The team includes people from more than 30 countries. Collaboration and a customer-first attitude are key. The goal is to deliver great support, manage complex escalations, and build strong connections with account teams, resolution managers, and customers. You will report to the Sr. Manager: Worldwide Support. Their approach focuses on engagement, motivation, and development. They pay close attention to emotional intelligence and change management, creating a place where diversity and teamwork are important and everyone can perform at a high level. Travel is not required, but there may be occasions when it happens. Your Role Lead and mentor a team of high-performing Technical Support Engineers, promoting a customer-focused approach Oversee and manage

the team handling complex escalations Document and report on team performance and escalations for transparency and accountability Build relationships with diverse teams across the organization to facilitate effective cross-collaboration Achieve certification of the entry-level Nutanix technical certification within the first 6-months Ensure

the team is performing at the highest possible level by prioritizing tasks, managing conflicts, and handling pressure effectively What You Will Bring Minimum of 5 years in support roles with at least 3 years in management of Support Engineers Strong people management and team leadership capabilities Technical background to understand engineering work and support complex issues Experience in handling escalations and leading global projects Strong communication skills across diverse stakeholders and departments Excellent emotional intelligence and conflict management skills Fluency in English; proficiency in additional languages is a plus Familiarity with Nutanix technology, hyper-converged infrastructure, and cloud-native technologies is desirable What we offer Our team works in a hybrid setup, with at least three days per week in the office, Glorias area, Barcelona. We stay connected through weekly team meetings and daily slack chats. We are highly collaborative; we are always looking for ways to improve and learn through industry certifications and Nutanix training. We strive to delight our customers in all we do. We offer permanent employment with an annual gross base salary starting from €70.000 . The base pay offered may vary depending on multiple individualized factors, such as job-related knowledge, skills, and experience. The total

compensation package for this position includes other elements: Nutanix stock (RSU) with certain vesting criteria Participation in Employee Stock Purchase Plan (ESPP)Part of Top-Notch engineering team in the IT market Private Health Care Plan for you and your family Life and disability insurance Meal voucher card Lunch in the office 3 days per week Free on-site parking available Flexible

compensation scheme including transport assistance. Wellbeing plan that provides discounted access to sports facilities across Spain Great work/life balance: Paid Parental Leave Part of a follow the sun team (no night shift) Hybrid work environment (home and office) Recognition awards Paid industry training and certification Pay Transparency The OTE range for this position at commencement of employment is expected to be between EUR €73,600 and EUR €110,400 per year. Please note that OTE offered may vary depending on relevant objective factors, including market location, job-related knowledge, skills, and experience. -- Nutanix is an equal opportunity employer. Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of

qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected] . Apply Apply Later ← Back to Current Openings Share LinkedIn Facebook Twitter Email Powered by Jobvite --> We're Social --> Request a Demo Contact Sales What We Do --> What We Do Solutions Products Resources Our Customers Tech Terms Solutions By Use Case By Industry --> Connect with Nutanix Contact Us Support Team Blog Events Next Community Company Info Global Offices Leadership Newsroom Investor Relations Social Responsibility Trust Diversity and Inclusion Resources Careers Current Openings Life At Nutanix Applicant Privacy Notice • Nutanix Privacy Statement • Cookies • Terms of Use / Do Not Sell my Personal Information © Nutanix , all rights reserved. Back to Top What We Do Products Solutions Company Partners Support & Services Resources Contact Us

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