Nutanix Careers - Manager – Professional Services What We Do Products Solutions Support & Services Partners Resources Company Contact Us Global Offices Next Community Manager – Professional Services Professional Services Mexico City, Mexico Req.Num.: N2379 Apply Who are our employees? We’re an eclectic group of 5,000+ dreamers, believers and builders, operating in over 40 countries. We’re Hungry. Humble. Honest. With Heart. The 4H’s: these are our core values and the DNA of our company. They help drive our employees to succeed, to strive to be better, to learn from every experience. Our employees are encouraged to have spirited debates and conversations and to think with a founder’s mindset. This means we’re all CEO’s of the company and, as such, make the best decision every day that aligns with our company goals. It’s through our values, our conversations and mindsets that we can continue to disrupt the industry and drive innovation in the market. Who are we in the market? Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business. Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership. The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience. Learn more about our products at www.nutanix.com or follow us on Twitter @Nutanix . removed=====---> Hungry, Humble, Honest, with Heart. The Opportunity Are you a customer-focused delivery leader who thrives on building high-performing consulting teams and driving cloud transformation programs? As a Manager – Professional Services Delivery , you will lead a team of 10–12 consultants responsible for both consulting-led transformation (Day 1) and operational managed services (Day 2). You will partner closely with Sales, Customer Success, and Global Delivery teams to ensure exceptional customer outcomes and drive technical excellence across enterprise environments.
About
the Team The Manager - Profesional Services will join the Professional Services team at Nutanix, which is based in Mexico City. This diverse team collaborates closely with our customers and one another to implement and optimize Nutanix solutions. Our culture emphasizes teamwork, innovation, and a relentless focus on delivering exceptional customer service. Together, we provide the technical expertise, guidance, and support necessary for our customers to maximize the
benefits of Nutanix and other 3rd party technologies, ensuring their success and satisfaction. This role is hybrid, blending the
benefits of remote work with the advantages of in-person collaboration. No travel is expected, allowing you to focus on delivering customer value. You will report to the Manager of Professional Services. Your Role Delivery & Operations: Own end-to-end delivery quality, customer satisfaction (CSAT), utilization, resource planning, and project health metrics. Day 1 & Day 2 Leadership: Drive technical governance for complex architecture, design, and cloud migration projects. Oversee operational service delivery, health checks, life cycle management, and proactive risk mitigation. People Leadership: Mentor, coach, and develop a team of 10–12 consultants. Create capability plans to help team members transition from operational delivery into consulting and architecture roles. Customer Success & Escalations: Act as the executive escalation point for complex delivery situations, building trusted relationships with enterprise stakeholders. Operational Excellence: Promote an automation-first approach using reusable assets, playbooks, and frameworks to scale delivery efficiency. What You Will Bring Experience & Leadership 10–12 years of experience in Enterprise Infrastructure, Virtualization, Hybrid Cloud, or Cloud-Native Platforms. 3–5 years of people management experience leading customer-facing consulting or technical delivery teams. Proven experience managing delivery operations (utilization, capacity management, project profitability). Exceptional stakeholder management and executive presentation skills. Technical Expertise Strong knowledge of enterprise infrastructure: VMware virtualization or Nutanix Cloud Platform (AOS, AHV, Prism) technologies. Experience with Hybrid Cloud, enterprise storage/networking, Disaster Recovery, and platform migrations. Preferred: Knowledge of Kubernetes /cloud-native platforms and automation tools (Terraform, Ansible, PowerShell). Education & Certifications Education: Bachelor’s degree in Computer Science, IT, or a related engineering discipline (Master’s is a plus). Preferred Certifications: Nutanix, VMware, Kubernetes, Public Cloud, ITIL, or PMP. Work Arrangement Hybrid : This role operates in a hybrid capacity , blending the
benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City , Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team
requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager. -- Nutanix is an equal opportunity employer. Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of
