About the role
Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai . Follow Shield AI on LinkedIn , X , Instagram , and YouTube . Job Description: Shield AI is seeking a Sr Staff Technical Product Manager, Product Support to establish and lead the product support organization for an existing UAS aircraft program. This role will own the strategy, operations, fleet sustainment, and cross-functional execution required to transition the program from fielded aircraft support into a scalable, data-driven sustainment enterprise. This leader will define how Shield AI drives aircraft availability, maintenance execution, reliability improvement, technical data, spares, repairs, field support, and customer sustainment outcomes.
The role will partner closely with all support departments to ensure product support is operationally effective, financially sustainable, and ready to scale across domestic and international customers. \n
What you'll do: Stand up and lead the product support operating model for an existing UAS aircraft program, including sustainment processes, governance, roles, metrics, and execution rhythms. Define the integrated product support strategy across maintenance, reliability, technical data, spares, repairs, support equipment, training, field support, and customer support operations. Own sustainment performance metrics including aircraft availability, mission readiness, maintenance burden, MTTR, MTBF, fault recurrence, turnaround time, material consumption, repair cycle time, and operating margin. Develop scalable product support processes for Contractor Logistics Support, Performance-Based Logistics, spares provisioning, repair flow, depot/vendor support, field support, and global sustainment operations. Drive maintenance concept development across preventive, corrective, condition-based, and reliability-centered maintenance approaches. Lead sustainment analytics and readiness improvement efforts by identifying key drivers of downtime, repeat failures, maintenance burden, supply constraints, and readiness degradation. Own the technical data and maintenance information ecosystem , including accuracy, usability, configuration alignment, field feedback, IETM/IPB inputs, and digital workflow integration. Establish engineering feedback loops that translate field issues, maintenance findings, reliability trends, and customer support needs into dispositions, corrective actions, product improvements, and system-level design changes. Required