Revenue Operations Senior Analyst, Lead Routing & GTM Efficiency
San Mateo
About the role
About Eve Eve is redefining legal technology for plaintiff law firms, and we're building
the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. What You’ll Accomplish First phase: own and stabilize lead routing Routing logic the GTM org trusts. Build, maintain, and tune all routing logic in HubSpot and ChiliPiper. Implement and enforce the ownership and routing rules without hand-holding from Marketing or Sales leadership. Response-time discipline that protects pipeline. Define, publish, and hold the line on routing SLAs for inbound MQLs, event leads, error resolution, and exception review. Build the dashboards and weekly cadence that make performance visible and breaches actionable for reps and leaders. Neutral authority on routing disputes. Serve as first point of escalation for ownership conflicts. Adjudicate using documented tie-breaker rules. Process event exception requests within published windows. Maintain a clean audit trail of every decision. As you grow into
the role: expand into broader GTM efficiency Bottom-of-Funnel optimization. Identify conversion bottlenecks across hand-off from MQL to SQL to Opportunity to Closed Won and design the process changes, automation, and routing tweaks that compound conversion improvements over time. Pipeline generation through operational efficiency. Build the processes, automations, and workflows that surface incremental pipeline from existing sources (reactivation motions, dormant account triggers, account-tier upgrades, signal-based re-engagement) without adding headcount or spend. Scalable operational design. As Eve grows, ensure the GTM operations layer scales with it. New segments, new territories, new lead sources, and new motions should plug in without re-architecture. What We Are Looking For 3 to 6 years of GTM operations experience. Hands-on ownership of lead routing as a primary responsibility in Sales Operations, Revenue Operations, Marketing Operations, or GTM Operations at a B2B SaaS company. You own end-to-end work, define your own approach and success metrics, and deliver measurable outcomes across stakeholders. Strong ChiliPiper and HubSpot fluency. Demonstrable experience building and maintaining workflows, properties, custom logic, integrations, and routing rules across both tools. You can audit a broken routing flow and fix it the same day. Salesforce, LeanData, or other routing and pipeline generation tool exposure is a plus. Fast tool adoption. You have a track record of picking up new GTM tools quickly and getting to production-quality output without long ramp times. The stack will keep evolving, and we need someone who evolves with it. AI-assisted automation experience. You have built or meaningfully extended GTM workflows using AI tools (LLM APIs, Clay, n8n, Make, agentic platforms, or equivalent). You know where AI compounds operator leverage and where it adds noise. Service-level discipline. You have set, measured, enforced, and reported on operational SLAs in a prior role. You can speak specifically about how you held the line and what you did when performance slipped. Sales context, not just systems context. You understand the difference between an account being owned and an account being actively worked. You can read CRM activity, evaluate deal state, and use that context in routing decisions. You have settled rep disputes before. Process designer who ships. You take a problem statement, design a logic tree, document it, get cross-functional buy-in, and ship. No surprises, no thrash. Cross-functional credibility. You hold ground with AEs, SDRs, AE managers, and Marketing leadership without being defensive. You explain decisions in business terms, not workflow IDs. You Will Thrive in This Role if You Have A bias for clean, simple systems over clever, complex ones, and the discipline to document everything you build. A high tolerance for being the person reps escalate to, and a higher tolerance for telling them “no” with a clear reason. Comfort working across multiple stakeholders and zero need for everyone to agree before you act. Genuine curiosity about how AI is changing the GTM stack, and instincts about where to apply it. Ownership energy. You see a misrouted lead and ask what broke and how to fix it permanently, not whose fault it is. Ambition for what comes next. You’re excited to anchor on routing in year one and grow into broader sales execution, territory, and pipeline efficiency work as you earn it. Final
compensation will be determined based on a variety of factors, including but not limited to relevant experience, skills, interview performance, and the scope and level of
the role and candidate. US Base Salary Range $120,000 — $155,000 USD
Benefits 💰 Competitive Salary & Equity 💹 401(k) Program with Employer Matching ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚗 Commuter
Benefits* 🧑💻 Autonomous Work Environment 🖥️ Workplace Setup Reimbursement 🏠 Telecomm Stipend 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings 🥪 In office
Perks* *In office employees only Eve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to your recruiter. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
