Director of Community & Customer Marketing

What You'll Do Build the Function Define the customer marketing operating model, including ownership boundaries with Customer Success, Product, Growth and ABM Establish cross-functional workflows with Events, Partnerships, and Revenue teams Create the customer segmentation framework that identifies strategic vs. growth accounts Hire and scale

the team as the function matures Design Strategic Customer Experiences Launch Customer Advisory Board and Product Design Board with clear charters, selection criteria, and engagement models Support the execution of exclusive customer experiences—masterminds, executive trips (think Sedona, Aspen, Sonoma), and VIP tentpole event access Create memorable moments that make our largest customers feel valued and connected to Eve's mission Design an annual customer experience calendar that integrates all touchpoints Build Community That Drives Revenue Develop and launch Eve's customer community strategy from the ground up Select and implement the right community platform (build vs. buy) Design content pillars, engagement models, and moderation approaches that drive participation Create a customer-led growth engine where customers become advocates, sellers, and referral partners Identify and execute cross-sell and upsell opportunities through strategic customer engagement programs Partner with Customer Success and Sales to accelerate expansion revenue through community-driven product education and adoption Turn Customers Into Champions Design and launch a formal customer advocate program with clear incentives Recruit customers for case studies, webinars, testimonials, and peer reference calls Funnel customers into our referral partner network that generate qualified pipeline Track and optimize advocacy metrics that tie to revenue impact

What We're Looking For Required 7+ years in customer marketing, community building, or strategic customer engagement roles at B2B SaaS companies Proven track record building 0→1 programs—you've launched advisory boards, communities, or customer experience programs from scratch Enterprise customer experience DNA —you understand how to create white-glove moments for strategic accounts without losing scalability Revenue orientation —you know how to tie customer marketing to pipeline, expansion, and retention metrics Cross-functional leadership —you can influence without authority and build strong partnerships with CS, Product, Sales, and Marketing Strategic thinking with execution excellence —you can architect the vision and roll up your sleeves to make it happen Strong written and verbal communication —you can craft compelling narratives and present to executive audiences #LI-CG1

Benefits 💰 Competitive Salary & Equity 💹 401(k) Program with Employer Matching ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚗 Commuter

Benefits* 🧑‍💻 Autonomous Work Environment 🖥️ Workplace Setup Reimbursement 🏠 Telecomm Stipend 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings 🥪 In office

Perks* *In office employees only Eve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to your recruiter. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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