Commercial Excellence Manager

About the role

Commercial Excellence Manager | Bolt Careers Careers Business Operations Commercial Excellence Manager Commercial Excellence Manager We are looking for a Commercial Excellence Manager to help scale Bolt’s rapidly growing business in Tallinn, Estonia. Location: Tallinn, Estonia View all roles Apply now About the role As a Commercial Excellence Manager, your core mandate is to improve revenue per merchant and retention by owning how Account Managers ramp and how portfolio execution is standardised across the organisation. The primary focus of this role is ensuring that every team member actively engages their portfolio, executes campaigns, and delivers measurable revenue impact early. You will build structured onboarding, portfolio-based ramp models, and execution frameworks that translate account ownership into consistent growth outcomes. You will drive impact on key commercial KPIs such as time to first revenue impact, campaign execution, upsell activity, and portfolio performance across 15+ markets. In this role, you will partner closely with regional leadership to identify performance gaps in merchant engagement and growth, and implement scalable solutions that improve consistency and execution quality. You will define the systems and standards, while Team Leads remain accountable for performance outcomes. Main tasks and responsibilities: Account Management Onboarding: You will own structured onboarding and ramp models with clear milestones. Ensure Account Managers take ownership of their portfolio early, engage merchants consistently, and deliver initial revenue impact. Product Enablement & Adoption: You can translate product features into practical merchant use cases and execution frameworks. Enable Account Managers to drive adoption across their portfolio through campaigns and structured workflows. Manager Enablement & Calibration: You will help to equip Team Leads with frameworks for portfolio reviews, performance coaching, and account planning. Support calibration and promotion processes to ensure consistent performance standards across teams. Ramp Scorecards & Early Performance Tracking: Build and own portfolio-based ramp scorecards tracking engagement, campaign execution, upsell activity, and early revenue signals. Define benchmark behaviour based on top performers and flag underperformance early. Merchant Growth & Commercial Execution: You will have the opportunity to improve revenue per merchant by building frameworks and training around upselling, campaign execution, and account prioritisation. Ensure consistent execution across portfolios. Playbooks and execution standards: You will own development and adoption of account management playbooks (ads, lifecycle, promotions), while ensuring high usage and consistent execution across markets. About you: You have experience in Account Management, Commercial Operations, or Enablement roles within a commercial environment. You have Strong understanding of merchant growth, retention, and upselling dynamics. You have Solid understanding of commercial metrics, processes, and tooling (CRM, reporting, performance tracking). You are able to translate commercial challenges into practical, scalable frameworks and execution standards. You are open to business travel as required by the team. You are ready to relocate to our Tallinn HQ. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway. Apply now and join us to make cities for people, not cars. 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(optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job requirements. Learn More Become part of our Business Operations team *Some perks may differ depending on your location. Why you’ll love it here: Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms. View team Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. 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