About the role
We are looking for a Customer Success Manager with 5+ years of experience to help scale Meter's post-sales organization across a high-volume book of accounts. You'll be an early member of a lean but growing CS team, building the operational systems and processes that allow Meter to actively manage hundreds of customers — not just the top tier. This is a hybrid commercial and operational role where your impact will be felt across retention, expansion, and the foundation you lay for how CS scales.
What will you be doing?
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Manage a large, diverse book of accounts across verticals (retail, logistics, healthcare, schools), proactively identifying churn risks and expansion signals
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Build scalable CS processes — churn risk scoring, QBR frameworks, playbooks — to actively manage accounts that currently go unmanaged
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Serve as the voice of the customer, translating recurring pain points into scoped, actionable product and engineering feedback
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Drive renewals and expansion revenue, owning commercial targets with variable comp tied to attainment
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Partner cross-functionally with Support, Engineering, and Marketing to improve the customer experience at scale
Key Requirements
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5+ years of experience in customer success, account management, or a related post-sales role
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Background in deployed hardware-as-a-service (e.g. Verkada, Samsara, Flock Safety) or a local/regional ISP — or strong CSM experience at a high-growth startup
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Proven ability to manage a high-volume book of 50+ accounts with operational workflows, not purely high-touch 1:1 relationship management
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Comfortable building systems and processes from scratch — this role requires operational thinking, not just relationship management