About the role
We are looking for a Partner Account Manager with 5+ years of experience to own the success and performance of Meter's installation partners across their entire lifecycle. You'll be someone who thrives on building strong relationships while holding a high bar for operational performance, joining a team that's scaling the infrastructure behind how the internet gets built for businesses.
What will you be doing?
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Owning partner relationships end-to-end — becoming the first call partners make when issues arise and maintaining regular engagement cadences
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Driving partner performance management by reviewing KPIs (on-time arrival, documentation completeness, installation quality) and having accountability conversations when partners miss the mark
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Managing commercial conversations including crew expansions, pricing negotiations, and contract ownership for partner programs
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Translating field insights from technicians and partners into product and operational improvements across the organization
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Driving program-level improvements — launching new systems, scorecards, incentive programs, and onboarding processes that fundamentally improve how partners operate
Key Requirements
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5+ years of experience in operations, vendor management, field operations, or service delivery (not purely software/SaaS account management)
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Demonstrated experience working with external partners or vendors — managing performance, building relationships, and driving accountability
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Evidence of shipping improvements end-to-end: launching new programs, systems, or processes (not just operating within existing ones)
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Strong communication skills and poise — you'll be working with experienced tradespeople and partner leadership across different demographics