Founding Operations Associate

We are looking for a Founding Operations Associate with 0–2 years of experience to join a 5-person YC-backed team building AI patient simulations for therapist training. You'll be the first dedicated ops hire, owning customer support, automating manual processes, and building the operational infrastructure needed to scale a company with explosive inbound demand.

What will you be doing?

• Owning customer support and freeing up the founding team's time to focus on growth

• Identifying repeated problems across the customer lifecycle and building automated solutions (e.g., Zapier workflows, templated materials)

• Managing customer onboarding logistics — setup, access, communications, and follow-through

• Maintaining CRM hygiene, tracking pipeline commitments, and ensuring nothing slips

• Operating autonomously across CS, GTM, and internal ops — spotting problems and fixing them without handholding

Key Requirements

• Based in NYC and able to work in-person full-time (Union Square office)

• Technically minded — CS degree, data background, or demonstrated comfort building automations and working with AI tools

• Early-stage startup experience or equivalent scrappy environment (no big-company-only backgrounds)

• Thrives in ambiguity and lack of structure — can self-direct, prioritize, and execute without heavy guidance

• Competitive drive and high agency — ex-founders, D3 athletes at top schools, or similar signals of relentless follow-through