About the role
Leads discussions with stakeholders from one or many strategic customers to prioritize and shape the definition and execution of strategic projects that align business strategy with technical strategy and success measures. Navigates political situations with high customer empathy to build stakeholder alignment across customer organizations and internal teams. Initiates and drives internal and external technical communities and community events across the broader Americas Markets & Industries division to strengthen understanding of key concepts and share best practices. Mentors other team members and shares knowledge across the Americas Market and Industries technical community. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years of experience in technical program or product management, coding, or software development and delivery work, OR equivalent experience. 3+ years of customer-facing experience. Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience. 8+ years of experience managing cross-functional and/or cross-team projects. 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). Hands-on experience with complex production applications that use Azure, AWS, GCP, and large-scale on-premises deployments, with a focus on one or more of the following: designing and implementing production cloud data estates; developing and implementing production AI applications from first hypothesis to production; or network and application security at cloud scale. Demonstrated success leading complex, cross-functional programs spanning multiple business units or teams in ambiguous, fast-paced environments, bringing structure to undefined problems and driving results through influence rather than direct authority. Experience supporting or presenting in executive briefings, such as Executive Briefing Center sessions, with a proven ability to communicate complex technical concepts to executive audiences. Strong public speaking skills, with comfort presenting to senior executives, large audiences, and diverse technical and business stakeholders. Architects appropriate cloud-scale solutions, from network design fundamentals to security to proper use of SaaS, PaaS, and IaaS products. Develops trusted relationships with senior-level decision makers at high-impact customers and partners to build influence in addressing problems and blockers and facilitating additional perspectives on matters of strategic interest.
