Channel Partnerships Manager | Thatch Careers THATCH Open main menu Solutions ICHRA Marketplace Platform API USE CASES Brokers Startups SMB Enterprise Customers Resources TOOLS Get a quote Explore plans LEARN What is ICHRA? Group plan vs ICHRA QSEHRA vs ICHRA Blog SUPPORT Help center FEATURE 2026 Health
Benefits Outlook The policy, cost, and consumer data behind the biggest year in employer health
benefits since the ACA. Download the report ICHRA: Guide Book A step-by-step guide to help employers design and implement ICHRA with ease. Download ebook Pricing Company
About us Learn about Thatch Jobs Join our team! Sign in Book a demo Start now Back to all Roles Channel Partnerships Manager at Thatch Location Remote (US)
About
the role Thatch is on a mission to simplify and modernize health
benefits for today's workforce—and we're looking for an experienced, highly organized General Agency (GA) Partnerships Lead to join our team. This role will own the operational success of our General Agency channel. As one of the key leaders responsible for scaling this partnership ecosystem, you'll build strong relationships with national and regional GAs, develop repeatable operational processes, manage cross-functional initiatives, and ensure our GA partners have an exceptional experience working with Thatch. You'll work closely with Sales, Operations, Product, Finance, and Customer Success to build the infrastructure that enables our GA strategy to scale efficiently.
What you'll do Serve as the primary relationship manager for Thatch's General Agency partners, building trusted partnerships and acting as the main point of contact for strategic initiatives. Lead cross-functional projects that support the growth and operational excellence of the GA channel, ensuring initiatives are delivered on time and with high quality. Build, document, and continuously improve scalable Standard Operating Procedures (SOPs) for onboarding, partner management, referral tracking, commission administration, and ongoing partner support. Develop operational processes that create consistency, efficiency, and a best-in-class experience for both internal teams and GA partners. Coordinate across Sales, Customer Success, Finance, Legal, Product, and Operations to drive partner initiatives from concept through execution. Manage partner onboarding and operational implementation, ensuring new General Agencies are successfully integrated into Thatch's systems and workflows. Monitor partner performance, identify operational opportunities, and recommend improvements to strengthen partner engagement and program effectiveness. Build and maintain documentation, training materials, and operational playbooks that enable the GA program to scale. Establish project timelines, manage deliverables, and communicate progress across multiple stakeholders. Act as the voice of our General Agency partners by gathering feedback and helping influence product, operational, and go-to-market improvements. Background we're looking for 5+ years of experience in partner operations, channel management, project management, or relationship management within the employee
benefits, insurance, or HR technology industry. Strong operational mindset with demonstrated experience building scalable processes and managing complex cross-functional initiatives. Exceptional organizational and project management skills with the ability to manage multiple priorities simultaneously. Experience developing and maintaining Standard Operating Procedures (SOPs), process documentation, and operational playbooks. Strong relationship management skills with experience supporting brokers, General Agencies, carriers, or strategic partners. Excellent written and verbal communication skills with the ability to collaborate across multiple teams and organizational levels. Highly detail-oriented, proactive, and comfortable working in a fast-paced, high-growth environment. Experience using CRM systems, project management tools, and operational reporting to manage partner programs. Experience we’d be particularly excited about Direct experience working with leading General Agencies such as CRC/BenefitMall, Warner Pacific, AmWins, Kistler Tiffany, or similar national and regional GA organizations. Experience managing broker or General Agency relationships within the employee
benefits or health insurance industry. Proven success leading operational initiatives, implementing scalable partner programs, and driving process improvements. Experience creating SOPs, operational documentation, and partner enablement materials that support organizational growth. Strong understanding of broker distribution models, General Agency operations, commissions, and partner lifecycle management. Experience collaborating across Sales, Operations, Finance, and Customer Success to execute strategic partner initiatives. What to expect We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect: 30 minute video meeting to talk through your background and interest in Thatch 30 minute video meeting with the hiring manager to dive deeper into your experience and
the role 30 minute video meeting to meet 3-4 members of
the team 30 minute video meeting with the department leadership to review problem solving and strategy 30 minute video meeting with one of our founders to discuss your approach to culture and our operating principles Apply for this position Legal First Name * Last Name * Email * Phone * Resume/CV * Cover Letter LinkedIn Profile Website Will you require visa sponsorship for employment authorization in the US, either now or in the future? * -- Select an option -- Yes No Equal Employment Opportunity Information To help us comply with federal and state equal opportunity employment regulations, we invite you to voluntarily provide the following demographic information. This data is collected for statistical reporting purposes only and plays no role in the evaluation of your application. Your decision to provide or withhold this information will not impact your candidacy in any way. We appreciate your participation in helping us foster a fair and inclusive hiring process. Disability Status -- Select an option -- I do not want to answer No, I do not have a disability and have not had one in the past Yes, I have a disability, or have had one in the past Veteran Status -- Select an option -- I don't wish to answer I identify as one or more of the classifications of a protected veteran I am not a protected veteran Race -- Select an option -- Decline To Self Identify Two or More Races Native Hawaiian or Other Pacific Islander White Hispanic or Latino Black or African American Asian American Indian or Alaskan Native Gender -- Select an option -- Decline To Self Identify Female Male Submit Application THATCH Use cases Startups Small businesses Enterprise Brokers Resources ICHRA QSEHRA vs ICHRA Group plans vs ICHRA Company
About us Jobs Blog Trust center Contact Contact sales Contact support © 2026 Thatch Health, Inc. Legal Terms Privacy Policy Resources Contact Thatch Health, Inc. is a financial technology company, not an FDIC insured depository institution. Banking services provided by Bangor Savings Bank, Member FDIC. FDIC insurance coverage protects against the failure of an FDIC insured depository institution. Pass through FDIC insurance coverage is subject to certain conditions. Thatch Health, Inc. is a financial technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. The Thatch Health, Inc. Visa debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa cards are accepted. This website is operated by Thatch Health, Inc. Insurance services are provided by Thatch Health Insurance Services LLC. See Thatch Health Insurance Services LLC insurance licenses . Insurance services described on this website are provided by Thatch Health Insurance Services LLC and not the Health Insurance Marketplace® website. In offering this website, Thatch Health Insurance Services LLC is required to comply with all applicable federal laws, including the standards established under 45 CFR §§155.220(c) and (d) as well as 45 CFR §155.260 to protect the privacy and security of personally identifiable information. This website may not support enrollment in all Qualified Health Plans (QHPs) being offered in your state through the Health Insurance Marketplace® website. For enrollment support in all available QHP options in your state, go to the Health Insurance Marketplace® website at Healthcare.gov.
Salary
$70,000 - $180,000
Location
Remote
Experience
5+ years
Total raised
$40
Last stage
Growth
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.