About the role
Retail Sales Agent | M-KOPA – North West Retail, but with real impact. You’re good with people. Now do something that matters with it. You already know how to run a counter, read a customer, and close a sale before they’ve fully made up their mind. You’ve likely been doing it for a while — and doing it well. But here’s the real question: Is what you’re selling actually changing anything? At M-KOPA, it is. And if that matters to you, keep reading. What M-KOPA is building — and why this moment matters M-KOPA has unlocked over $2 billion in credit for more than 7 million customers across Africa — many of whom were previously excluded from traditional financial services. In fact, over half of our customers are accessing financial products for the very first time. We’re now scaling toward 10 million customers, and South Africa is central to that growth. Our presence inside Pick n Pay stores places us directly where customers already are — and the Retail Sales Agent is the person who brings that experience to life. This is not just a retail role. It’s where sales, customer guidance, and stock accountability meet in one space — and where your impact is visible every single day. What this role actually looks like You operate from the retail floor — engaging customers, starting conversations, and guiding them through M-KOPA’s product offering: financed smartphones, cash devices, and SIM solutions. You don’t just sell. You educate, advise, and support decisions. That includes: Walking customers through financing options clearly and confidently Assisting with onboarding processes like RICA Ensuring every customer leaves understanding exactly what they’ve signed up for You’ll also handle: Customer questions, concerns, and after-sales support Real-time problem-solving at the counter Building trust through consistent, professional engagement At the same time, you take full ownership of stock within your space: Daily stock counts and reconciliation Receiving and verifying deliveries Reporting discrepancies quickly and accurately Maintaining organised, secure storage areas Supporting sales reps with collections and returns Contributing to monthly stock takes You’ll stay closely connected to your Field Sales Manager — sharing updates, navigating challenges, and celebrating wins. The support is there, but so is the expectation that you take ownership. Why this role is different from other retail positions Most retail roles are about selling what’s on the shelf. This one is about unlocking access. Many of the customers you’ll engage have never financed a device before. Some have been excluded from traditional credit entirely. When you take the time to explain, guide, and close — you’re not just making a sale. You’re enabling access to tools, connectivity, and opportunity. That’s what sets this apart. If you’re someone who: Takes pride in doing the job properly Naturally goes the extra mile Finds purpose in helping people move forward Then this isn’t just another retail role. It’s a better one. What you bring Proven experience in retail or sales, with the ability to engage, advise, and close effectively Confidence in handling objections and guiding customer decisions Strong attention to detail, especially when it comes to stock accuracy Reliability and consistency — your team knows they can count on you Matric / Grade 12 The reality This is a target-driven environment. You’ll be measured daily, weekly, and monthly — and consistent performance matters. It can be fast-paced. It can be demanding. You’ll deal with rejection, high foot traffic, and pressure to deliver. But if you’re: Self-driven Resilient Energised by working with people Then this is exactly the kind of environment where you’ll thrive. You’ve already built the skillset. Now use it somewhere it actually counts. Why M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com . Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic