Senior Collections Specialist

responsibilities, demonstrating flexibility and responsiveness to evolving business needs. Deliver and refine cash forecasting while supporting accurate period cutoffs during monthly close activities. Maintain and improve the operational integrity of collections data within relevant systems; consistently review and recommend updates to established collections SOPs to scale and optimize processes. Review existing SOPs, identify gaps and propose technology enhancements for operational efficiency. Investigate historical data of invoices, payments, refunds, chargebacks, credits, and write-offs, supporting customer account reconciliations. Guide and mentor collections team members, set a high standard for professionalism, and support training and onboarding. Coach Collections Specialists on complex accounts, communication techniques, SOP interpretation, compliance tools, and best business practices. Act as a trusted point of contact for escalated internal and external questions. Collaborate cross-functionally (Sales, Customer Success, Billing Operations, Order Management) to resolve account escalations and drive continuous process improvements. Support business continuity by taking ownership during high-demand periods, ensuring team reliability and accountability.

What We're Looking For: 2+ years of experience in collections operations, collections analysis, or an associated customer-facing role (SaaS/Quote-to-Cash experience a plus). Advanced skills in Excel and Google Sheets; familiarity with Salesforce, Zuora, and ERP systems. Strong analytical skills, ability to work independently, and demonstrated comfort with ambiguity in decision making. Excellent written and verbal communication skills; high attention to detail and data accuracy. Proven ability to work under pressure, especially during month-end close and peak-volume periods. Experience mentoring or supporting teammates; receptive to feedback and driven by continuous improvement. Bachelor’s (BA/BS) degree in accounting, finance, business administration, or related field preferred. Genuine empathy for customers and colleagues; resilient capacity to meet workplace demands (remote or office). Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here . The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.

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